Customer Service Representative
6 days ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Information Service Representative at FirstTecPro. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and exceeded.
Key Responsibilities- Gathering and Preparing Communications Materials
You will be responsible for researching and preparing communications materials to address customer inquiries and concerns.
Addressing Customer Complaints and ConcernsYou will work closely with customers to resolve their complaints and concerns in a timely and professional manner.
Providing Information and SupportYou will provide accurate and timely information to customers, addressing their inquiries and concerns in a friendly and professional manner.
Arranging Billing and ServicesYou will be responsible for arranging billing and services for our clients, ensuring that all transactions are accurate and up-to-date.
Explaining Services and CostsYou will explain the type and cost of services offered to our clients, ensuring that they understand their options and make informed decisions.
Maintaining Records and StatisticsYou will maintain accurate records and statistics, tracking customer interactions and providing insights to improve our services.
Performing General Office DutiesYou will perform general office duties, including answering phones, responding to emails, and maintaining a clean and organized workspace.
Selling MerchandiseYou will sell merchandise to our clients, ensuring that they are aware of our products and services.
Maintaining and Managing Digital DatabasesYou will maintain and manage digital databases, ensuring that all customer information is accurate and up-to-date.
Answering Client InquiriesYou will answer client inquiries and provide information, addressing their concerns and resolving their issues.
Requirements- Education
You must have a secondary (high) school graduation certificate.
ExperienceYou must have 7 months to less than 1 year of experience, or equivalent experience.
Computer and Technology KnowledgeYou must have knowledge of MS Office, MS Project, Quick Books, and Spreadsheet.
Security and SafetyYou must have basic security clearance, be bondable, and undergo a criminal record check.
Personal SuitabilityYou must have excellent oral communication skills, be a team player, and have a client-focused approach.
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Moose Jaw, Saskatchewan, Canada FirstTecPro Full time{"h2": "Job Summary", "p": "We are seeking a highly skilled Customer Information Service Representative to join our team at FirstTecPro. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, addressing their inquiries, and resolving their concerns in a timely and professional manner.", "h2":...
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Moose Jaw, Saskatchewan, Canada FirstTecPro Full time{"h2": "Job Summary", "p": "We are seeking a highly skilled Customer Information Service Representative to join our team at FirstTecPro. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, addressing their inquiries, and resolving their concerns in a timely and professional manner.", "h2":...
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