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Customer Service Supervisor

2 months ago

Moose Jaw, Saskatchewan, Canada FirstTecPro Full time
About the Role

We are seeking a highly skilled Customer Service Supervisor to join our team at FirstTecPro. As a key member of our customer service team, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.

Key Responsibilities
  • Lead a team of customer service representatives and provide guidance and support as needed.
  • Co-ordinate and assign work to ensure that customer service goals are met.
  • Maintain the operation of computer systems and equipment, and arrange for repairs as necessary.
  • Requisition materials and supplies as needed.
  • Ensure that all customer service representatives have the necessary training and resources to provide excellent customer service.
Requirements
  • College diploma or equivalent experience.
  • 1 year to less than 2 years of experience in a customer service role.
  • Excellent communication and leadership skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Knowledge of MS Office and other computer systems.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.