Customer Service Representative Supervisor
5 days ago
MGR INFOTECH LIMITED is seeking a highly skilled and experienced Customer Service Representative Supervisor to join our team. As a key member of our customer support team, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.
Key Responsibilities- Team Leadership: Lead a team of customer service representatives and provide guidance and support to ensure they are meeting their performance goals.
- Customer Service: Provide exceptional customer service to our clients, responding to their inquiries and resolving their issues in a timely and professional manner.
- Training and Development: Develop and implement training programs to ensure that customer service representatives have the skills and knowledge they need to provide excellent service.
- Performance Management: Conduct regular performance reviews and provide feedback to customer service representatives to help them improve their performance.
- Process Improvement: Identify areas for process improvement and implement changes to increase efficiency and effectiveness.
- Communication: Communicate effectively with customers, colleagues, and management to ensure that customer needs are met and that the team is working efficiently.
- Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year, or equivalent experience.
- Experience: 1 to less than 7 months of experience in a customer service or supervisory role.
- Skills: Excellent communication and leadership skills, ability to work in a fast-paced environment, and proficiency in MS Office.
This is a permanent full-time position, working 35 to 40 hours per week. The language of work is English.
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Customer Service Representative Supervisor
1 week ago
Moose Jaw, Saskatchewan, Canada MGR INFOTECH LIMITED Full timeJob SummaryMGR INFOTECH LIMITED is seeking a highly skilled and experienced Customer Service Representative Supervisor to join our team. As a key member of our customer support team, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.Key ResponsibilitiesTeam Leadership:...
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Customer Service Representative Supervisor
1 week ago
Moose Jaw, Saskatchewan, Canada MGR INFOTECH LIMITED Full timeJob SummaryMGR INFOTECH LIMITED is seeking a highly skilled and experienced Customer Service Representative Supervisor to join our team. As a key member of our customer support team, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.Key ResponsibilitiesTeam Leadership:...
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Moose Jaw, Saskatchewan, Canada FirstTecPro Full time{"h2": "Job Summary", "p": "We are seeking a highly skilled Customer Information Service Representative to join our team at FirstTecPro. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, addressing their inquiries, and resolving their concerns in a timely and professional manner.", "h2":...
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Moose Jaw, Saskatchewan, Canada FirstTecPro Full time{"h2": "Job Summary", "p": "We are seeking a highly skilled Customer Information Service Representative to join our team at FirstTecPro. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, addressing their inquiries, and resolving their concerns in a timely and professional manner.", "h2":...
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