Customer Service Representative

3 days ago

Moose Jaw, Saskatchewan, Canada FirstTecPro Full time

{"h2": "Job Summary", "p": "We are seeking a highly skilled Customer Information Service Representative to join our team at FirstTecPro. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, addressing their inquiries, and resolving their concerns in a timely and professional manner.", "h2": "Key Responsibilities", "ul": [{"li": "Gather and prepare communications materials to support customer interactions"}, {"li": "Address customer complaints and concerns in a professional and courteous manner"}, {"li": "Answer customer inquiries and provide information on our services"}, {"li": "Arrange for billing and services for customers"}, {"li": "Explain the type and cost of services offered to customers"}, {"li": "Maintain accurate records and statistics of customer interactions"}, {"li": "Perform general office duties as required"}, {"li": "Sell merchandise to customers as needed"}, {"li": "Maintain and manage digital databases to support customer interactions"}], "h2": "Requirements", "ul": [{"li": "Secondary (high) school graduation certificate or equivalent experience"}, {"li": "7 months to less than 1 year of experience in a customer service role or equivalent experience"}, {"li": "Basic security clearance, bondable, and criminal record check"}, {"li": "Excellent oral communication skills, client focus, efficient interpersonal skills, reliability, and team player"}], "h2": "Computer and Technology Knowledge", "ul": [{"li": "MS Office, MS Project, Quick Books, and Spreadsheet"}], "h2": "Security and Safety", "ul": [{"li": "Basic security clearance, bondable, and criminal record check"}], "h2": "Personal Suitability", "ul": [{"li": "Client focus, efficient interpersonal skills, excellent oral communication, reliability, and team player"}], "h2": "Screening Questions", "ul": [{"li": "Are you available for the advertised start date?"}, {"li": "Are you currently a student?"}, {"li": "Are you currently legally able to work in Canada?"}, {"li": "Are you willing to relocate for this position?"}, {"li": "Work Term: Permanent", "span": "Work Language: English", "span": "Hours: 35 to 40 hours per week"}]

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