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Customer Service Representative

2 months ago

Moose Jaw, Saskatchewan, Canada FirstTecPro Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at FirstTecPro. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving their inquiries and concerns in a timely and professional manner.

Key Responsibilities
  • Gathering and Preparing Communications Materials

You will be responsible for gathering and preparing communications materials, such as responding to customer inquiries, resolving complaints, and providing information to customers.

Addressing Customer Complaints and Concerns

You will be responsible for addressing customer complaints and concerns in a professional and courteous manner, ensuring that all issues are resolved to the customer's satisfaction.

Providing Information and Support

You will be responsible for providing information and support to customers, including answering their inquiries, resolving their issues, and providing them with solutions to their problems.

Maintaining Records and Statistics

You will be responsible for maintaining accurate and up-to-date records and statistics, including customer interactions, complaints, and resolutions.

Performing General Office Duties

You will be responsible for performing general office duties, including answering phones, responding to emails, and maintaining a clean and organized workspace.

Requirements
  • Education

You must have a secondary (high) school graduation certificate or equivalent experience.

Computer and Technology Knowledge

You must have knowledge of MS Office, MS Project, Quick Books, and Spreadsheet software.

Security and Safety

You must have a basic security clearance, be bondable, and have a criminal record check.

Personal Suitability

You must have excellent oral communication skills, be a team player, and have a client-focused approach.