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Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at FirstTecPro. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving their inquiries and concerns in a timely and professional manner.
Key Responsibilities- Gathering and Preparing Communications Materials: You will be responsible for gathering and preparing communications materials to assist in resolving customer inquiries and concerns.
- Addressing Customer Complaints and Concerns: You will be responsible for addressing customer complaints and concerns in a professional and timely manner.
- Providing Information and Support: You will be responsible for providing information and support to customers, including answering inquiries and resolving issues.
- Maintaining Records and Statistics: You will be responsible for maintaining accurate records and statistics related to customer interactions.
- Performing General Office Duties: You will be responsible for performing general office duties, including administrative tasks and data entry.
- Education: You must have a secondary (high) school graduation certificate or equivalent experience.
- Computer and Technology Knowledge: You must have knowledge of MS Office, MS Project, Quick Books, and Spreadsheet software.
- Security and Safety: You must have a basic security clearance, be bondable, and have a criminal record check.
- Personal Suitability: You must have excellent oral communication skills, be a team player, and have a client-focused approach.
- Work Schedule: You will work 35 to 40 hours per week.
- Language of Work: The language of work is English.