Help Desk Support Specialist

4 days ago


Mississauga, Ontario, Canada KMH Cardiology Centres Inc. Full time
Job Overview

KMH Cardiology Centres Inc. is a leading healthcare provider with 10 clinics in the GTA and South Western Ontario region, committed to delivering high-quality diagnostic care and imaging.

Salary Information

The estimated salary for this role is $55,000 per year, plus benefits such as company events, dental care, extended health care, on-site parking, paid time off, and a wellness program.

About the Role

We are seeking an experienced IT Helpdesk professional to provide technical support to our users, ensuring their systems and applications are functioning effectively.

Key Responsibilities:
  • Respond to issues and enquiries via email, remote and on-site support to KMH staff/users as required
  • Identify issues and offer timely solutions efficiently
  • Analyze and diagnose problems while developing and implementing solutions with narrow timelines
  • Enable support for system access, including creating and managing user accounts
  • Provide initial point of contact for technical problems
  • Answer technical questions regarding the use of personal computer hardware and software deployed within the company
  • Support the company's core business applications and cloud-based platforms for installation and configuration
  • Maintain awareness of current initiatives, rollouts, and changes to the technical environment
Required Skills and Qualifications:
  • Minimum 3 years of experience in a diverse technology and customer service-focused role
  • Post-secondary education in a related IT area or business/technical training/experience equivalent
  • Solid knowledge and demonstrated experience using desktop products and operating systems (only Windows environment)
  • Familiarity with networking fundamentals (TCP/IP, DNS, DHCP, routers, switches, WiFi access points)
  • Experience supporting back-office applications and industry-standard business software applications
Benefits:
  • Competitive salary
  • Comprehensive benefits package
  • Opportunities for growth and development
Work Environment:

This role is based at our Mississauga Head Office, with travel to our different clinics within the GTA required. We offer a collaborative and dynamic work environment with a team passionate about healthcare.



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