Deal Desk Specialist

4 days ago

Mississauga, Ontario, Canada ADP Full time

About the Role



We are looking for a highly skilled Deal Desk Specialist to join our Commercial Operations team. As a key member of our team, you will be responsible for ensuring the smooth onboarding of new clients and driving early-stage client success. You will work closely with our sales and service teams to expedite deal execution and prioritize deals effectively.



Key Responsibilities




  • Conduct onboarding activities with clients, ensuring the accuracy and completeness of client data
  • Collaborate with sales and service departments to expedite deal execution and prioritize deals effectively
  • Lead new client orientation meetings virtually or in person
  • Structure MAS/NAS deals in CRM, analyze client requirements, and ensure compliance with regulations
  • Manage client expectations, internal communications, and relationships
  • Oversee multiple implementation projects, providing seamless service for onboarding clients
  • Resolve client issues and discrepancies promptly, either independently or in collaboration with relevant departments
  • Foster strong partnerships with cross-functional teams to streamline the Sales to Implementation cycle
  • Offer recommendations to ADP leadership based on client feedback and experience


Requirements




  • High school diploma required; relevant work experience preferred
  • Bilingual, Fluent French written and verbal
  • 3-5 years of experience in business operations, client operations, sales operations, or systems integration
  • Ownership mindset, strong interpersonal skills, and ethical standards
  • Excellent written and verbal communication skills
  • Proficient in Excel, CRM tools, MS Word, and PowerPoint
  • Detail-oriented with analytical and decision-making abilities
  • Ability to work independently, meet deadlines, and thrive in a fast-paced environment
  • Knowledge of HR and payroll industry tools and best practices is a plus


About ADP



ADP is a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We serve over 1 million clients in 140 countries and have over 62,000 employees worldwide.



We are committed to your success and value your unique talents and perspectives. We encourage innovative ideas and provide support for your professional growth and development. If you are motivated by success, enjoy a collaborative culture, excel at problem-solving, and value building solid partnerships, ADP is the place for you.



Why Work at ADP?



We are committed to diversity, equity, and inclusion, and believe that our people make all the difference. We offer a comprehensive training program, mentorship opportunities, and an attractive benefits package. You will have the opportunity to work with a talented and diverse team, and contribute to our mission of making work easier for our clients.



Apply now and take the first step in your journey with ADP

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