IT Support Specialist

24 hours ago

Mississauga, Ontario, Canada KMH Cardiology Centres Inc. Full time
About KMH Cardiology Centres Inc.

We are a leading provider of high-quality healthcare services in the GTA and South Western Ontario region. Our mission is to set new standards in delivering comprehensive, efficient, and cost-effective health care services with a commitment to high-quality patient care.

With 10 clinics across the region, we support thousands of referring physicians and hospital programs, including an exclusive partnership with Sunnybrook Hospital. Our areas of expertise include Nuclear Cardiology, Cardiology Consults and Diagnostics, MRI, PET, and specialist services.

Job Description

The IT Help Desk role at KMH Cardiology Centres Inc. requires a highly skilled and customer-oriented professional to provide technical support to our users. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and the ability to work independently in a fast-paced environment.

Key Responsibilities:
  • Responding to issues and enquiries via email, remote, and on-site support to KMH staff/users as required.
  • Identifying issues and offering timely solutions efficiently.
  • Analyzing and diagnosing problems while developing and implementing solutions with narrow timelines.
  • Enabling support for system access, including creating and managing user accounts.
  • Providing initial point of contact for technical problems, investigating, and diagnosing the issue, recording the incident (ticket system), restoration of service if possible, and assignment of incidents to next level support team as required.
  • Answering technical questions regarding the use of personal computer hardware and its accessories and software deployed within the company.
  • Supporting the company core business applications or cloud-based platforms for installation and configuration.
  • Setup of new computers and providing users' production support.
Requirements and Qualifications

To be successful in this role, you will need:

  • Minimum 3 years of experience in a diverse technology and customer service-focused role.
  • Post-secondary education in related IT area or business or technical training/experience equivalent.
  • Solid knowledge and demonstrated experience using desktop products and operating systems (only Windows environment).
  • Familiarity with networking fundamentals (TCP/IP, DNS, DHCP, routers, switches, WiFi access points) and basic level network connectivity issues and troubleshooting.
  • Experience supporting back-office applications and industry standard business software applications including MS Office and Outlook.
  • Network and Communications - Understanding of LAN/WAN based networking, Windows networking, Wireless and VoIP technologies.
  • Strong understanding of hosted applications and resources and understanding of industry best practices regarding information security.
  • Excellent written and verbal communication skills.
  • Good initiative with solid problem-solving skills and the ability to work independently.
Benefits

We offer a competitive rate, comprehensive benefits, Work Perks, KMH Fit wellness initiatives, and the opportunity for growth.

Salary: $55,000 per year.

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