Help Desk Specialist in Healthcare Technology

2 days ago


Mississauga, Ontario, Canada KMH Cardiology Centres Inc. Full time
Job Overview:
KMH Cardiology Centres Inc. is seeking a highly skilled IT Help Desk professional to join their team. This role will provide technical support to users, ensuring that systems and applications are functioning effectively.

About the Company:
We are a progressive healthcare organization with a team passionate about delivering exceptional patient care. Our team works closely with other service and clinical teams to provide a patient-focused environment.

Job Description:
The successful candidate will have strong problem-solving skills, excellent written and verbal communication skills, and the ability to work independently. They will be responsible for responding to technical issues, providing timely solutions, and collaborating with the IT team to resolve complex problems.

Key Accountabilities:
- Responding to technical issues via email, remote and on-site support
- Identifying and resolving technical problems efficiently
- Collaborating with the IT team to diagnose and resolve complex technical issues
- Providing initial point of contact for technical problems and documenting incidents
- Answering technical questions regarding personal computer hardware and software
- Supporting company core business applications and cloud-based platforms
- Setup of new computers and production support
- Maintaining awareness of current initiatives and technical changes
- Optimizing use of hardware and software through training and explanation

Required Skills and Qualifications:
· Minimum 3 years of experience in a diverse technology and customer service-focused role
· Post-secondary education in related IT area or business/technical training/experience equivalent
· Solid knowledge and demonstrated experience using desktop products and operating systems (only Windows environment)
· Familiarity with networking fundamentals (TCP/IP, DNS, DHCP, routers, switches, WiFi access points) and basic level network connectivity issues and troubleshooting
· Experience supporting back-office applications and industry standard business software applications including MS Office and Outlook
· Strong understanding of hosted applications and resources, as well as industry best practices regarding information security

Benefits:
Competitive salary ($55,000 per year)
Comprehensive benefits package
On-site parking
Paid time off
Wellness program

Schedule:
8 hour shift
Day shift
Monday to Friday
Weekends as needed
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