Technical Support Specialist for Election Operations

2 weeks ago


Mississauga, Ontario, Canada MBI I.T. Services Full time

We are seeking a Technical Support Specialist to join our team at MBI I.T. Services in support of the provincial elections in BC.

Overview:

MBI has over 20 years of experience providing Information Technology services across North America, and we are proud to be selected to play a vital role in the upcoming provincial elections in BC.

Job Description:

The successful candidate will be responsible for generating detailed incident tickets, determining the level of urgency/severity of the problem, and resolving it at the first level whenever possible. They will also provide technical support and assistance to Elections staff at voting locations, answering incoming calls, responding to inquiries, managing complaints, troubleshooting technical problems, and providing general technical information.

Requirements:

  • Available to work extended hours including weekends and evenings for the duration of the contract
  • Strong written and verbal communication skills
  • High School Diploma + College or university enrollment/degree
  • 1-5 Years' experience in the IT Tech Support/Help Desk service industry
  • Able to read and understand technical manuals, procedural documentation, and OEM guides
  • Technical knowledge of hardware Windows 7, and Windows 10 operating systems
  • Working technical knowledge of current protocols, operating systems, and standards
  • No Criminal Record
  • Eligible to work in Canada

Salary: $60,000 - $80,000 per annum, depending on experience

Location: British Columbia, Canada



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