Technical Support Specialist

1 week ago

Mississauga, Ontario, Canada Compunnel Inc. Full time

**Job Overview:**

We are seeking a highly skilled Technical Support Specialist to join our IT team at Compunnel Inc. in Mississauga, Ontario.

**Salary:** $70,000 - $90,000 per year, depending on experience.

**Job Description:**

This is a full-time position with 6-month contract and potential for permanent hire based on performance. The successful candidate will provide technical support to internal users of computer applications, hardware, and network systems. Key responsibilities include:

  • Monitoring and Assistance: Monitor the Help Desk ticketing system (e.g., ServiceNow) and provide timely assistance to customers with incidents, events, problems, requests, and projects.
  • Documentation: Prepare timely documentation of issue resolution in accordance with knowledge management practices.
  • Deploy and Manage Hardware: Deploy computers, printers, multifunction devices, scanners, VoIP phones, and mobile devices using tools like Microsoft Endpoint Manager (Intune) and Apple Business Manager.
  • Connectivity: Ensure connectivity of all equipment including workstations, servers, phones, mobile devices, printers, scanners, and multifunction devices.
  • User Account Management: Manage end-user accounts, permissions, and access rights using systems like Active Directory and Azure AD, following best practices regarding privacy, security, and regulatory compliance.
  • Troubleshooting: Anticipate, mitigate, identify, troubleshoot, and resolve hardware and software problems with computers, input/output fleet, voice, and video equipment. Escalate incidents as necessary.

**Required Skills and Qualifications:**

  • Bachelor's Degree in MIS, Computer Science, or relevant concentration preferred, with 2-3 years of experience; or 3 to 4 years of relevant and equivalent business or IT experience.
  • ITIL knowledge preferred, certification a plus. A+, Network+, Microsoft, Cisco, or other relevant technical certifications are also advantageous.
  • Working technical knowledge of current systems software, protocols, and standards, including Directory Services, Windows 10/11, Microsoft 365, Cisco VoIP and Networking, mobile communications, and ServiceNow ticketing system.
  • Hands-on software and hardware troubleshooting experience.
  • Knowledge of applicable data privacy practices and laws.

**Benefits:**

  • A competitive salary range of $70,000 - $90,000 per year.
  • A comprehensive benefits package, including health, dental, and vision insurance.
  • A generous paid time off policy.

**How to Apply:** If you are a motivated and detail-oriented individual with a passion for IT support, please submit your resume and cover letter to apply for this exciting opportunity.

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