IT Help Desk Specialist in Healthcare

4 hours ago


Mississauga, Ontario, Canada KMH Cardiology Centres Inc. Full time

KMH Cardiology Centres Inc. is a leading provider of high-quality healthcare services with 10 clinics in the GTA and South Western Ontario region.

We are committed to delivering comprehensive, efficient, and cost-effective health care services with a strong focus on patient care.

The ideal candidate will provide exceptional technical support to our users, ensuring their systems and applications are functioning effectively.

The key responsibilities of this role include:

  • Responding to issues and enquiries via email, remote and on-site support to KMH staff/users as required
  • Identifying issues and offering timely solutions efficiently
  • Analyzing and diagnosing problems while developing and implementing solutions within narrow timelines
  • Enabling support for system access, including creating and managing user accounts
  • Providing initial point of contact for technical problems, including timely investigation and diagnosis of the issue, recording the incident, restoration of service if possible, and assignment of incidents to next level support team as required
  • Answering technical questions regarding the use of personal computer hardware and its accessories and software deployed within the company
  • Supporting the company's core business applications or cloud-based platforms for installation and configuration
  • Setting up new computers and providing users' production support
  • Maintaining awareness of current initiatives, rollouts, and changes to the technical environment

This role requires strong problem-solving skills, a customer-oriented approach, and the ability to work in a fast-paced environment.

We offer a competitive salary range of $55,000 per year, along with comprehensive benefits, including company events, dental care, extended health care, on-site parking, paid time off, and wellness program.

The schedule for this position is 9:00 am - 5:00 pm, Monday to Friday, with additional hours including evenings and weekends may be required based on IT operational needs.

This is a 1-year contract position, and the successful candidate will report to the Director of I.T. and be part of a team of 4 members.


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