Front Office Manager

3 weeks ago

Vaughan, Ontario, Canada Silver Hotel Group Full time

Job Summary

The Front Office Manager will be responsible for overseeing the daily operations of the front office in a hotel environment. This includes working with the hotel team to develop strategies and coordinate programs to optimize guest and employee satisfaction, product quality, and revenue opportunities.

Key Responsibilities

  • Guest Experience
    • Ensure guests receive prompt, professional attention and personal recognition.
    • Respond appropriately to guest complaints and implement service recovery gestures to ensure total guest satisfaction.
  • Revenue Management
    • Maximize total hotel revenues, including occupancy and RevPar.
  • Front Office Operations
    • Maintain all policies and internal controls related to front office operations to ensure the security of monies, credit, and financial transactions, and guest security.
    • Assist with recruitment, training, supervision, and discipline of Front Desk/Guest Services team members.
    • Ensure all staff is properly trained on systems, security, and cash handling procedures, and service standards.
  • Leadership and Teamwork
    • Promote teamwork and quality service through daily communication and coordination with other departments.
    • Schedule the staff within budgeted guidelines and provide the best coverage for service demands.
  • Reporting and Analysis
    • Prepare, monitor, and maintain front office reports as required.

Requirements

  • Education and Experience
    • Strong computer skills, with knowledge of Microsoft Office and Hotel Property Management Systems.
    • Organized, results-orientated, proven time management skills, and ability to work under pressure.
  • Leadership and Communication
    • Effective communication skills, verbal and written.
    • Strong leader who can develop the skills of others and thrive in a fast-paced environment.
  • Availability
    • Available to work days, nights, weekends, and/or holidays as required, including occasional Manager-On-Duty shifts.

About the Company

Silver Hotel Group is a family-owned Canadian hotel investment, development, and management company. Our culture is fundamental to our success, and we strive to deliver exceptional experiences by living our core values: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition.

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