Front Office Manager

3 weeks ago

Vaughan, Ontario, Canada Silver Hotel Group Full time

Job Summary

We are seeking a highly skilled and experienced Front Office Manager to join our dynamic team at Silver Hotel Group. As a key member of our hotel operations team, you will be responsible for leading the front office team to deliver exceptional guest experiences and drive revenue growth.

Key Responsibilities

  • Lead the front office team to ensure prompt, professional, and personalized service to guests.
  • Develop and implement strategies to maximize hotel revenues, including occupancy and RevPar.
  • Maintain all policies and internal controls related to front office operations to ensure security of monies, credit, and financial transactions, and guest security.
  • Assist with recruitment, training, supervision, and discipline of front desk/guest services team members.
  • Ensure all staff is properly trained on systems, security, and cash handling procedures, and service standards.
  • Promote teamwork and quality service through daily communication and coordination with other departments.
  • Schedule staff within budgeted guidelines and provide best coverage for service demands.
  • Organize and maintain front office records and equipment in accordance with hotel policy and control inventory of front office supplies/forms.
  • Assist in preparation of annual business plans, budgets, and marketing plans.
  • Prepare, monitor, and maintain front office reports as required.

Requirements

  • Strong computer skills, with knowledge of Microsoft Office and Hotel Property Management Systems.
  • Organized, results-orientated, proven time management skills, and ability to work under pressure.
  • Effective communication skills, verbal and written.
  • Revenue Management skills and past involvement in revenue management process an asset.
  • Strong leader who can develop skills of others and thrives in fast-paced environment-maintaining composure and objectivity with guests and team members.
  • Available to work days, nights, weekends, and/or holidays as required, including occasional Manager-On-Duty shifts.
  • Marriott experience is an asset.

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