Medical Office Coordinator
1 month ago
The Medical Office Admin/Receptionist plays a vital role in ensuring the smooth operation of our medical office. This individual will be responsible for managing front desk operations, greeting and assisting patients, scheduling appointments, managing patient records, handling billing and insurance claims, and maintaining the overall efficiency of the office.
Key Responsibilities:- Patient Interaction:
- Greet and check in patients upon arrival, ensuring a warm and welcoming experience.
- Verify and update patient information and insurance details, maintaining accurate records.
- Respond to patient inquiries in person, over the phone, or via email, providing exceptional customer service.
- Appointment Scheduling:
- Schedule and confirm patient appointments, ensuring timely and efficient scheduling.
- Manage the office calendar, accurately recording appointments and ensuring seamless scheduling.
- Reschedule or cancel appointments as necessary, communicating effectively with patients and staff.
- Administrative Duties:
- Maintain and organize patient records and files, ensuring confidentiality and security.
- Process patient forms, insurance documents, and other paperwork, adhering to strict deadlines.
- Ensure the confidentiality and security of patient information, upholding the highest standards of data protection.
- Billing and Insurance:
- Prepare and submit insurance claims, ensuring accurate and timely processing.
- Collect and process patient payments, maintaining a secure and efficient payment system.
- Address and resolve billing issues and discrepancies, providing exceptional customer service.
- Office Coordination:
- Maintain office supplies and equipment, ensuring a well-stocked and functional workspace.
- Coordinate with medical staff to ensure smooth patient flow, maintaining a seamless and efficient workflow.
- Assist with administrative tasks as needed, such as data entry and filing, supporting the team's efforts.
- Communication:
- Answer and direct phone calls to appropriate staff members, ensuring timely and effective communication.
- Relay messages accurately and promptly, maintaining open lines of communication.
- Communicate effectively with patients, staff, and external partners, upholding the highest standards of professionalism.
Qualifications:
- Education: High school diploma or equivalent; additional training or certification in medical office administration is required.
- Experience: Prior experience in a medical office or healthcare setting is required.
- Skills:
- Strong organizational and multitasking abilities, ensuring efficient workflow and timely completion of tasks.
- Excellent verbal and written communication skills, providing exceptional customer service and effective communication.
- Proficiency in using medical office software and electronic health records (EHR) systems, maintaining accurate and secure records.
- Knowledge of medical terminology and billing procedures, ensuring accurate and timely processing.
- Customer service-oriented with a friendly and professional demeanor, upholding the highest standards of professionalism.
Work Environment:
- This position typically operates in a medical office setting, requiring a calm and composed demeanor.
- May require occasional evening or weekend hours depending on office needs, ensuring flexibility and adaptability.
- Must be able to handle a fast-paced environment and manage multiple tasks simultaneously, maintaining a high level of productivity and efficiency.
Physical Requirements:
- Ability to sit for long periods and perform repetitive tasks, maintaining a high level of focus and concentration.
- May require occasional lifting of office supplies and materials, ensuring physical stamina and endurance.
About Us:
RT Medical is a patient-focused healthcare company specializing in multi-disciplinary primary care clinics, home care, self-testing products, virtual care, and Allied Health services. With a fun, friendly, and results-driven culture, working with RT Medical is an opportunity to be rewarded for your contributions to a growing startup, while helping Canadians through a patient-centered care approach.
Equal Opportunity Employer:
RT Medical proudly celebrates the diversity in our country and amongst our staff. We strongly encourage applications from people of under-represented communities, including Indigenous, migrant, people of colour, and LGBTQ2S+ individuals.
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