Massage Department Coordinator

4 weeks ago


Whistler, British Columbia, Canada Scandinave Spa Whistler Full time
Job Summary

We are seeking a highly organized and detail-oriented Massage Department Coordinator to join our team at Scandinave Spa Whistler. As a key member of our operations team, you will be responsible for supporting the Massage Services Manager, Massage Practitioners, and Reservation team with day-to-day needs of the Massage Department.

Key Responsibilities

- Assist the Massage Services Manager with managing massage capacity levels on a weekly basis.
- Adjust or alter Massage Practitioner schedules based on contract agreement.
- Execute massage shift exchanges.
- Oversee off-season and vacation requests and communicate them to the Massage Services Manager.
- Ensure massage revenue is maximized by utilizing therapist and room availability.

Administrative Duties

- Organize and maintain therapist records of insurance, business license, and all other required certificates.
- Track and prepare massage booking data for reports.
- Coordinate with insurers and therapists for release of record claims.
- Create therapists and guests' profiles in Zenoti.
- Ensure DVA Monthly data input is completed in a timely manner.

Requirements

- Experience in customer service environment required
- Experience in a leadership role required
- Proficient with Microsoft Word, Excel, Outlook
- Must possess a professional presentation
- Strong interpersonal and problem-solving abilities
- Ability to work cohesively with a large group of contract workers and employees
- Ability to prioritize tasks in a busy, ever-changing work environment
- Demonstrate a good team spirit and a positive attitude
- Must be able to work weekends, holidays, and be flexible to work AM/PM shifts according to business demands.
- Clear criminal record check

What We Offer

- Complimentary thermal baths membership for yourself
- Extended Health Benefits after 3 months
- Massage Discounts of up to 35%
- Food and beverage discounts for onsite café of 25%
- Complimentary thermal baths membership for one friend, after 3 months
- Corporate discount vouchers for friends and family visiting Scandinave Spa
- Flexible Schedule

Salary

$50,000

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