Reservations Coordinator

4 weeks ago

Whistler, British Columbia, Canada Four Seasons Hotels and Resorts Full time

About Four Seasons:

At Four Seasons Hotels and Resorts, we believe in delivering exceptional guest experiences through a commitment to luxury and genuine heart. Our team members around the world create unforgettable moments for our guests, residents, and partners by providing world-class service and authentic experiences.

About the Role:

We are seeking a highly skilled and dedicated Reservations Agent to join our dynamic team at Four Seasons Resort & Residences Whistler. As a Reservations Agent, you will be responsible for capturing sales from incoming reservations calls, coordinating details of each reservation, and completing internal reservation forms.

Key Responsibilities:

  • Capture sales from in-coming reservations calls and coordinate details of each reservation.
  • Run daily reports for department, operational departments, Sales & Marketing, General Manager, and Department Head.
  • Process internal reservations, management reservations, reservations from the Central Reservations Office, employee complementary room request, group blocks travel agent discount.
  • Handle guest complaints in accordance with policy.
  • Process WRO, Trust, Internal Reservations, and FIT reservations.
  • Call to confirm and/or guarantee non-guaranteed reservations and clear waitlisted reservations.
  • Run appropriate reports checking for special requests and hard blocking any rooms that are not hard blocked for special requests. Inform Manager of any Special Attention and VIP guests. Obtain arrival times for VIPs or Special Attention guests.
  • Monitor Front Desk reservations made the night prior and address any reoccurring issues.
  • Contact guests or travel planners to clarify any discrepancies in the preferences or requests before guests' arrival.

Requirements:

  • 1-2 years working in hotels or customer service.
  • Previous experience with Opera PMS preferred.
  • Must have excellent verbal and written skills in English.
  • Strong phone skills needed.
  • Excellent commitment to service and teamwork.
  • Great attention to detail and the ability to work in a fast-paced environment.
  • Ability to work in Canada.

What We Offer:

  • Access to affordable shared staff accommodation.
  • Employee theme recognition days and events - Employee of the month, Years of service celebrations, birthday events, etc.
  • Complimentary meal per shift in our employee dining room.
  • Paid time off; vacation days and additional floating holidays per year.
  • Excellent training and development program.
  • Discovery Nights at Four Seasons worldwide.

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