Co-ordinator of Massage Services

2 weeks ago

Whistler, British Columbia, Canada Scandinave Spa Whistler Full time
Job Description

At Scandinave Spa Whistler, we are seeking a skilled Co-ordinator of Massage Services to join our team. As a key member of our Spa Operations team, you will be responsible for supporting the Massage Services Manager, Massage Practitioners, and Reservation team with day-to-day needs.

Key Responsibilities:

  • Assist the Massage Services Manager with managing massage capacity levels on a weekly basis.
  • Adjust or alter Massage Practitioner schedules based on contract agreement.
  • Execute massage shift exchanges.
  • Oversee off-season and vacation requests and communicate them to the Massage Services Manager.
  • Ensure massage revenue is maximized by utilizing therapist and room availability.
  • Communicate any immediate changes to therapist availability with the Reservation Team Leads, Senior Guest Experience Supervisor, and Guest Experience Manager.

Administrative Duties:

  • Organize and maintain therapist records of insurance, business license, Work Safe BC, and all other required certificates.
  • Track and prepare massage booking data for reports.
  • Coordinate with insurers and therapists for release of record claims.
  • Create therapists and guests' profiles in Zenoti.
  • Ensure DVA Monthly data input is completed in a timely manner.
  • Assist with the filing, processing, auditing, and distributing gratuities, bath passes, and corporate vouchers.

Recruitment:

  • Assist the Massage Services Manager to coordinate the recruitment of Contracted Massage Practitioners.
  • Provide first-day orientation for new Contracted Massage Practitioners.
  • Initiate administrative files and ensure documentation is complete and tracked.

Massage Pavilion:

  • Assist the Massage Services Manager with maintaining a clean and professional workspace.
  • Daily and weekly walkthroughs to ensure workspace and equipment are up to standard.
  • Monitor inventory levels, place orders for required stock items, and plan future purchasing according to budget.
  • Replenish stock in the Pavilion and break room.
  • Work with Massage Services Manager to identify and execute Massage Pavilion improvement plans in accordance with allocated budget.

Massage Practitioners Liaison:

  • Support Massage Practitioners daily with operational and administrative requirements.
  • Assist with relaying any procedural changes or announcements.
  • Connect and relay Massage Practitioners' feedback to the Massage Services Manager.

Requirements:

  • Experience in a customer service environment required.
  • Experience in a leadership role required.
  • Proficient with Microsoft Word, Excel, Outlook.
  • Must possess a professional presentation.
  • Strong interpersonal and problem-solving abilities.
  • Ability to work cohesively with a large group of contract workers and employees.
  • Ability to prioritize tasks in a busy, ever-changing work environment.
  • Demonstrate a good team spirit and a positive attitude.
  • Must be able to work weekends, holidays, and be flexible to work AM/PM shifts according to business demands.
  • Clear criminal record check.

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