Experienced Dispatch Agent

4 weeks ago


Whistler, British Columbia, Canada Vail Resorts Full time

Job Summary:

The Dispatch Agent serves as the communication base and control center for all winter operations departments as well as Ski Patrol. This role is responsible for coordinating Patrol operations, dispatching Patrollers to accidents, and organizing medical evacuations and other emergency scenarios.

Key Responsibilities:

  • Coordinate daily Patrol Dispatch for all daily operations, including injuries, ski run trail checks, and avalanche control and accident investigation.
  • Delegate appropriate personnel and resources to situations such as ski lift breakdowns, avalanches, and emergency injury scenarios.
  • Ensure transport of Guests and/or Staff off the slopes of Whistler or Blackcomb mountains.
  • Maintain Dispatch Office and supplies.
  • Assist Patrol with Sweep.

Requirements:

  • Working knowledge of Whistler and Blackcomb Mountain layouts and operations.
  • Familiarity with emergency procedures, including avalanche control, medical emergencies, and ski lift breakdowns.
  • Ability to work in a fast-paced environment and under pressure, carrying out multi-tasking duties and remaining calm and alert at all times.
  • Excellent interpersonal skills and team play.


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