Customer Service Liaison

7 days ago


Toronto, Ontario, Canada Atlantic Full time

Job Summary

The Customer Service Coordinator is a key member of the Atlantic Packaging team, responsible for providing exceptional customer service and support to new and existing customers. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.

Key Responsibilities

  • Act as a liaison between customers and production teams, tracking and communicating order status.
  • Monitor and report inventory levels to ensure accurate stock management.
  • Coordinate shipping, invoicing, customs, and scheduling to ensure timely and efficient delivery of products.
  • Provide backup support for the Production Assistant/Receptionist and Material Coordinator.
  • Assist with quoting and work with sales representatives, production staff, and management on special projects.
  • Work safely and report hazards and unsafe conditions to ensure a safe working environment.
  • Use personal protective equipment as required and work in compliance with the Ontario Occupational Health & Safety Act and Industrial Regulations.

Qualifications and Requirements

  • Post-secondary education.
  • Proficient in MS Word and Excel.
  • Mathematical skills and attention to detail.
  • Knowledge of Amtech is an asset.
  • Strong communication and organizational skills.
  • Ability to prioritize tasks and work in a team environment.
  • Professional presentation and a commitment to maintaining desired service levels.

Atlantic Packaging Values

Atlantic Packaging is dedicated to fostering an inclusive environment where all colleagues and customers feel valued and supported. We are committed to developing our team to reflect the diversity of our communities and seek applicants with a wide range of abilities. If you require accommodation, please contact us.



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