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Customer Service Liaison

2 months ago

Toronto, Ontario, Canada 3M Full time
Customer Service Representative

At 3M, we're committed to innovation and creativity. As a Customer Service Representative, you'll have the opportunity to collaborate with diverse teams and contribute to our mission.

Key Responsibilities:
  • Act as the primary point of contact between 3M and our customers, providing exceptional service and support.
  • Manage customer orders, respond to inquiries, and resolve issues in a timely and professional manner.
  • Collaborate with internal teams to ensure seamless communication and efficient issue resolution.
  • Develop and implement process improvements to enhance customer satisfaction and experience.
  • Participate in cross-functional projects and contribute to the growth and development of the Customer Account Management Team.
Requirements:
  • Bachelor's degree or higher, or equivalent experience in a customer-facing role.
  • Two years of experience in customer service, sales, or a related field, or six years of experience in a customer-facing role with a high school diploma or equivalent.
  • Excellent communication, problem-solving, and interpersonal skills.
  • Ability to work effectively in a team environment and adapt to changing priorities.
  • Proficiency in SAP system or similar software, and experience with cross-functional project leadership.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.
  • The chance to work with a diverse and innovative team.

3M is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.