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    {"h1": "Client Service Specialist", "p": "At Resume Target Inc, we are seeking a highly motivated and customer-focused Client Service Specialist to join our growing sales team. As a key member of our team, you will be responsible for consulting, promoting, and educating prospective clients on our professional resume writing services. Your primary goal will...

Customer Service Liaison

2 months ago


Toronto, Ontario, Canada Resume Target Inc Full time

About Resume Target Inc.

We are a leading provider of professional resume writing services, renowned for our exceptional customer service, comprehensive client support, and high-quality work delivered across North America.

Job Summary

We are seeking a highly motivated and results-driven Client Service Specialist to join our growing sales team. As a Client Service Specialist, you will be responsible for consulting with prospective clients, promoting our resume writing services, and educating them on the benefits of our expertise.

Key Responsibilities

  • Manage high-volume incoming inquiries and calls, providing exceptional customer service and support.
  • Consult with clients to understand their specific qualifications and needs, and recommend our professional resume writing services accordingly.
  • Work closely with new customers to manage the onboarding process, including all registrations and necessary documentation.
  • Collaborate with the support team to maximize customer engagement and experience, ensuring that all inquiries are addressed promptly and professionally.
  • Monitor and capture relevant information via our CRM system to track opportunities and calls, ensuring that our sales team is equipped to meet daily KPIs.

Requirements

  • Bachelor's degree preferred, with a minimum of 3 years of work experience in a client-facing role.
  • Strong listening skills, with the ability to build rapport with customers and provide exceptional service.
  • Ability to thrive in a dynamic, flexible, and continually changing environment, with a strong focus on results and customer satisfaction.