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Client Service Liaison

2 months ago

Toronto, Ontario, Canada Onlia x aha insurance Full time

About Onlia x aha insurance

Onlia x aha insurance is a pioneering insurance provider dedicated to revolutionizing the way Canadians experience insurance. Our mission is to bring clarity and simplicity to the complex world of insurance, empowering consumers to make informed decisions and fostering a seamless relationship between policyholders and their insurance providers.

We believe in harnessing technology to streamline the insurance purchase process, while also emphasizing the importance of personalized customer service. Our goal is to anticipate and address customers' needs, instilling confidence in our digital insurance platform.

Job Summary

We are seeking a highly skilled Client Service Liaison to join our Customer Engagement Team. As a key member of our team, you will be responsible for driving a customer-centric approach across all channels and championing exceptional customer experiences.

Key Responsibilities

  • Provide exceptional customer service across multiple communication channels, addressing product and service inquiries.
  • Deliver thorough coverage explanations, empathetic claims handling, and remarketing opportunities to ensure coverage and premium needs are met.
  • Respond promptly to insurance company underwriters.
  • Participate actively in training initiatives to enhance skills and knowledge.

Requirements

  • RIBO licensure is mandatory.
  • Proficiency in computer applications and digital tools is essential.
  • Results-oriented with a strong customer service focus.

Onlia x aha insurance is an equal opportunities employer

We are committed to an inclusive and diverse work environment, welcoming applications from individuals with disabilities. Accommodations are available upon request for candidates participating in the selection process.