Customer Service Representative

7 days ago

Toronto, Ontario, Canada 3M Full time
About This Role

This is an exciting opportunity to join 3M's Customer Service team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to our global customers.

Key Responsibilities
  • Act as the primary liaison between 3M and our customers, ensuring timely and effective communication and issue resolution.
  • Handle customer inquiries, complaints, and feedback in a professional and courteous manner.
  • Manage customer orders, including order entry, status updates, and delivery confirmation.
  • Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction.
  • Develop and implement process improvements to enhance customer experience and efficiency.
  • Participate in business division meetings and reviews to discuss customer accounts, ongoing issues, and areas of need.
Requirements
  • Bachelor's degree or higher (completed and verified prior to start) and two (2) years of experience in customer service or a related field.
  • High school diploma/GED (completed and verified prior to start) and six (6) years of experience in customer service or a related field.
  • Additional qualifications include experience within 3M CBG Customer Service, French speaking, SAP system experience, and knowledge of 3M Customer Services role and responsibilities.
What We Offer
  • A dynamic and supportive work environment with opportunities for growth and development.
  • A competitive salary and benefits package, including health insurance, retirement plan, and paid time off.
  • The opportunity to work with a global company that values diversity, equity, and inclusion.
  • A flexible work arrangement, including remote work options and a hybrid schedule.
Language

This role requires proficiency in English (en-US).

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