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Help Desk Technician

1 month ago

Sherwood Park, Alberta, Canada Manjit S Gauba Professional Corporation Full time
Job Title: Deskside Support Technician

We are seeking a skilled Deskside Support Technician to join our team at Manjit S Gauba Professional Corporation. As a key member of our technical support team, you will be responsible for providing top-notch support to our users, ensuring they have a seamless experience with our computer systems.

Key Responsibilities:
  • Technical Support: Respond to user inquiries and resolve technical issues related to computer systems, software, and hardware.
  • Problem-Solving: Consult user guides, technical manuals, and other resources to research and implement solutions to complex technical problems.
  • User Training: Provide guidance and training to users on how to use computer systems and software effectively.
  • Log Maintenance: Maintain a problems and solutions log to aid other technical support analysts in resolving similar issues.
  • Collaboration: Participate in the redesign of applications and software to improve user experience.
  • Business Systems Support: Provide support for business systems, networks, and the Internet to users experiencing difficulties.
Requirements:
  • Education: College, CEGEP, or other non-university certificate or diploma from a program of 1 year to 2 years.
  • Experience: 1 year to less than 2 years of experience in a similar field.
Work Environment:
  • Transportation: Public transportation is available.
  • Work Conditions: Repetitive tasks and sitting are required.
Personal Qualities:
  • Team Player: We are looking for a team player who can work collaboratively with our technical support team.
Benefits:
  • Free Parking: Free parking is available for our employees.
  • Permanent Employment: This is a permanent employment opportunity.
  • Language: English is the primary language of communication.
  • Hours of Work: 40 hours per week.