Help Desk Technical Agent

7 months ago


Sherwood Park, Canada Global Studios Inc Full time

Work Term: Permanent
- Work Language: English
- Hours: 35 hours per week
- Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
- Experience: Experience an asset
- or equivalent experience
**Work setting**:

- Willing to relocate
- Help desk
- Consulting firm
**Tasks**:

- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
**Supervision**:

- 1 to 2 people
**Computer and technology knowledge**:

- Android
- MAC
- Networking software
- Networking hardware
- Intranet
- Internet
- Servers
- Multimedia software
- Word processing software
**Security and safety**:

- Basic security clearance
- Criminal record check
**Transportation/travel information**:

- Own transportation
- Valid driver's licence
- Public transportation is available
**Work conditions and physical capabilities**:

- Fast-paced environment
- Attention to detail
- Sitting
**Personal suitability**:

- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Organized
- Team player
**Screening questions**:

- Are you available for shift or on-call work?
- Are you available for the advertised start date?
- Are you currently legally able to work in Canada?
- What is the highest level of study you have completed?
**Green job**:

- Involves duties and responsibilities that lead to positive environmental outcomes
**Other benefits**:

- Free parking available
- On-site amenities
- Parking available


  • Front Desk Agent

    2 weeks ago


    Sherwood Park, Canada Clarion Hotel Sherwood Park Full time

    The Front Desk is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us. To deliver a great guest experience - a Front Desk Agent will check in and out guests efficiently, and make sure they have all they need for a great...

  • Front Desk Agent

    7 months ago


    Sherwood Park, Canada Clarion Hotel Sherwood Park Full time

    The Front Desk is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us. To deliver a great guest experience - a Front Desk Agent will check in and out guests efficiently, and make sure they have all they need for a great...


  • Sherwood Park, Canada Ramada by Wyndham Sherwood Park Full time

    We are looking for an upbeat, professional, and reliable front desk agent to join our team as evening shfit/Night Auditor. The evening shift is from 3pm-11pm, and night shift is from 11pm-7am. Responsibilities of Night Audit Include: - Auditing, balancing, and verifying daily revenue documentation -Managing the hotel’s inventory of reservations, room...

  • Front Desk Agent

    2 weeks ago


    Emerald Park, Canada Ramada Emerald Park Regina East Full time

    Ramada Emerald Park Regina East requires a capable individual to work Full-time/Part-time as a Front-desk Agent. Applicants must have a minimum of a Grade 12 Education and be well-versed in Computer Usage. Experience is wanted but not required; hotel front desk experience is an asset. Duties include the Checking-In and Checking-Out of Guests, making...


  • Sherwood Park, Canada Kishore Chowdhury - Desjardins Insurance Agent Full time

    **Customer Service Representative - Desjardins Insurance Agent Team Member**: Location: Sherwood Park, AB Type: Full Time **Position Overview**: Successful Desjardins Insurance Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative. We seek an energetic professional interested in helping our...


  • Sherwood Park, Canada Kishore Chowdhury - Desjardins Insurance Agent Full time

    **Life Insurance representative - Desjardins Insurance Agent Team Member**: Location: Sherwood Park, AB Type: Full Time, Permanent **Position Overview**: Successful Desjardins Insurance Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative. We seek an energetic professional interested in helping...


  • Sherwood Park, Canada Kishore Chowdhury - Desjardins Insurance Agent Full time

    **Customer Service Representative - Desjardins Insurance Agent Team Member**: Location: Sherwood Park, AB Type: Full Time, Permanent **Position Overview**: Successful Desjardins Insurance Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative. We seek an energetic professional interested in...

  • Front Desk Agent

    4 days ago


    Sherwood Park, Canada Four Points by Sheraton & TownePlace Suites by Marriott Sherwood Park Full time

    Checking guests in and out. - Receiving and managing reservations made online and telephonically. - Verifying guests' payment methods during check-in. - Assigning rooms to guests and informing them of any specials offered by the hotel. - Organizing transport services for guests at their request. - Providing guests with information about the hotel. - Keeping...

  • Front Desk Manager

    1 week ago


    Sherwood Park, Canada Four Points by Sheraton & TownePlace Suites by Marriott Sherwood Park Full time

    Front Desk: - Answer all in-coming phone calls in a professional maner. - Process check-ins and check-outs, verify billing Present statement of charges to departing guests and receive payments. - Create reservations and process special requests. - Monitor room availability, follow restrictions and all booking policies and procedures. - Perform general...

  • Front Desk Agent

    7 months ago


    Manning Park, Canada Manning Park Resort Full time

    Do you love exploring and playing in the outdoors, making new friends, hanging around the campfire, canoeing, kayaking, stand up paddle boarding, snowboarding, skiing, and snowshoeing? Well, we have that, and more. Manning Park Resort is a year-round resort located between Hope and Princeton, BC. If you are ready to leave the hustle and bustle of city life,...


  • Sherwood Park, Canada Gemstone Logistics Full time

    The Support Desk Analyst is responsible for help desk operations associated with the identification, prioritization and resolution of problems escalated tier 2. Provides backend support including code and data analysis; coordination with infrastructure team to provide patch releases and upgrades. Provides Design level inputs and updates knowledge base while...

  • Guest Service Agent

    7 months ago


    Sherwood Park, Canada Sandman Hotel Group Full time

    First impressions count, right? We think so too! The Guest Service Agent is the face of our hotels. You're a people-pleaser who loves to go above and beyond to exceed the needs of our guests. You'll wear many hats-from meeter and greeter to problem-defeater. At Sandman Hotel Group, we recognize this vital role with a competitive compensation package and...


  • Madeira Park, Canada Painted Boat Resort Spa & Marina Full time

    **Guest Services Front Desk Agent**: We are currently hiring for a Full or Part-time position, working as part of our awesome Guest Services Team on the Front Desk! Painted Boat Resort Spa & Marina is a unique, boutique style property, where a Guest Service Agent must be a multi-functional individual who is driven to always exceed our guests’ expectations...


  • Sherwood Park, Canada Streamline I.T. Solutions Inc Full time

    Managing network infrastructure and implementation, including monitoring of network traffic and server optimization. - Setup active directory users, knowledge of security groups, and group policy. - Network administration and maintenance of local area network services such as firewalls, switches, and other devices. - Maintenance of hardware and software...


  • Sherwood Park, Canada Streamline I.T. Solutions Inc Full time

    Managing network infrastructure and implementation, including monitoring of network traffic and server optimization. - Setup active directory users, knowledge of security groups, and group policy. - Network administration and maintenance of local area network services such as firewalls, switches, and other devices. - Maintenance of hardware and software...


  • Sherwood Park, Canada Streamline I.T. Solutions Inc Full time

    Managing network infrastructure and implementation, including monitoring of network traffic and server optimization. - Setup active directory users, knowledge of security groups, and group policy. - Network administration and maintenance of local area network services such as firewalls, switches, and other devices. - Maintenance of hardware and software...

  • Order Desk Clerk

    3 weeks ago


    Sherwood Park, Canada Metal Roofing & Siding Experts Inc. Full time

    _We are one of Western Canada’s most aggressive and vertically integrated group of Companies, currently recruiting for an Order Desk Clerk opportunity at our Sherwood Park Corporate Office. _ - Our group is compromised of building supply yards, steel roofing & siding manufacturing and engineered steel building manufacturing. We are a dynamic group of...

  • Seasonal Help

    7 months ago


    Sherwood Park, Canada Boutique La Vie En Rose Full time

    Join a diverse and talented team For years now, we’ve been designing lingerie and swimwear for everyday living. Why do we do what we do? Because we want women around the world to look and feel their best! Join our dynamic team to start a stimulating professional career in a committed and constantly evolving environment. We’re a proudly local company...

  • Summer Help

    7 months ago


    Sherwood Park, Canada Boutique La Vie En Rose Full time

    Join a diverse and talented team For years now, we’ve been designing lingerie and swimwear for everyday living. Why do we do what we do? Because we want women around the world to look and feel their best! Join our dynamic team to start a stimulating professional career in a committed and constantly evolving environment. We’re a proudly local company...

  • Land Agent

    7 months ago


    Sherwood Park, Canada Vertex Resource Group Full time

    **VERSATILITY. EXPERTISE.** With these two words, Vertex makes the promise that we will always be versatile in developing solutions to our clients’ unique needs and that we will always demonstrate expertise in our designated fields. Since 1962, Vertex has been a leading North American provider of environmental services. With over 50 years of expertise,...