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Help Desk Technician

2 months ago

Sherwood Park, Alberta, Canada Manjit S Gauba Professional Corporation Full time

We are seeking a skilled Help Desk Technician to join our team at Manjit S Gauba Professional Corporation. As a Help Desk Technician, you will be responsible for providing technical support to our clients, troubleshooting computer issues, and implementing solutions. Your excellent communication skills and ability to work in a team environment will be essential in this role.

Key Responsibilities:

  • Respond to client inquiries and resolve technical issues in a timely and professional manner
  • Collaborate with internal teams to identify and implement solutions to technical problems
  • Provide training and guidance to clients on the use of computer systems and software
  • Document and maintain a record of technical issues and resolutions

Requirements:

  • College diploma or equivalent in a related field
  • 1-2 years of experience in a technical support role
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment