Front Desk Agent

1 week ago


Sherwood Park, Canada Clarion Hotel Sherwood Park Full time

The Front Desk is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us. To deliver a great guest experience - a Front Desk Agent will check in and out guests efficiently, and make sure they have all they need for a great stay.

Responsibilities and Duties
- Guest check in and check out, provide information on hotel services and room location
- Answer phones in a prompt and courteous manner
- Up-sell rooms where possible to maximize hotel revenue
- Answer, record and process all guest calls, messages, requests, questions or concerns
- Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
- Take action to solve guest problems/complaints using appropriate service recovery guidelines
- Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty
- May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service

**Job Types**: Full-time, Part-time, Permanent

**Salary**: $15.00-$17.00 per hour

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Weekends as needed

**Experience**:

- Front desk: 1 year (preferred)

Work Location: In person


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