Technical Support Specialist

3 weeks ago

Sherwood Park, Alberta, Canada Manjit S Gauba Professional Corporation Full time

We are seeking a skilled Technical Support Specialist to join our team at Manjit S Gauba Professional Corporation. As a key member of our support team, you will be responsible for providing exceptional technical assistance to our clients. Your primary focus will be on resolving user difficulties with computer systems, consulting technical manuals and user guides to implement solutions, and providing training and advice to users.

The ideal candidate will have a strong background in computer systems and a keen problem-solving ability. You will be required to collect and maintain a problems and solutions log for use by other technical support analysts and participate in the redesign of applications and software.

As a Help Desk Technician, you will be the first point of contact for our clients, providing timely and effective support to resolve their technical issues. You will work closely with our team to ensure that our clients receive the highest level of service.

We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

  • Provide technical assistance to clients via phone, email, or in-person
  • Resolve user difficulties with computer systems
  • Consult technical manuals and user guides to implement solutions
  • Provide training and advice to users
  • Collect and maintain a problems and solutions log
  • Participate in the redesign of applications and software

Requirements:

  • College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
  • 1 year to less than 2 years of experience in a related field
  • Strong problem-solving ability and attention to detail
  • Excellent communication and interpersonal skills

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for growth and development
  • A competitive salary and benefits package

How to Apply:

Please submit your resume and cover letter to [insert contact information]. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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