Service Technician

1 month ago

Sherwood Park, Canada Industrial Scientific Full time

The people at Industrial Scientific are committed to ending death on the job by the year 2050, and we need more help. We hire smart, motivated people, give them world-class tools in a supportive environment, and we let them do their job. Our team is highly engaged, creates quality solutions and delivers outstanding customer service. Our leaders understand the critical elements of breakthrough performance: bringing out the best in people; creating a climate of trust, openness, and high performance; fostering candor; and treating people fairly and with dignity.

Service Technician will be responsible for accurately diagnosing, repairing, and testing all internal and customer-owned gas detection equipment in a timely manner, with the highest quality, and in accordance with ISC policies and procedures. Will be required to work with other departments to help drive issues to resolution to better serve our customer to our greatest ability.

**RESPONSIBILITIES**:

- Supports the fulfillment team by providing effective communication and guidance ensuring smooth team operations and collaboration when leadership opportunities arise
- Works directly with the operational excellence team in support of change implementation and new product development by performing product testing and service procedures/bulletin creation
- Performs lab gas management to include secure bottle transportation, age assessment, bottle replacement, regulator installation, card programming, and account assignment
- Accurately completes diagnostic and repair documentation within Oracle service orders to include customer requests, service history, diagnostic results, warranty status, and repair estimates
- Actively engages with team during visual daily management and fulfillment team meetings; identifies trends, takes ownership of countermeasures, and drives improvement
- Drives continuous improvement through best practices and tools, demonstrates ability to lead kaizen events and ensure sustainment
- Proficient in multiple service processes to include** **internal asset repair, customer owned repair, iNet, Rental, final test, rework, and product one piece flow lines; possesses ability to mentor junior technicians on service processes
- Meticulous attention to detail, capable of diagnosing and repairing gas detection equipment at the highest level of quality, while meeting on-time delivery goals
- Troubleshoots, repairs, and configures gas detection equipment to include instruments, docking stations, regulators, pumps, area monitors, and connected devices
- Completes equipment testing, repairs, and calibrations in accordance with Industrial Scientific factory service center and National Institute of Standards and Technology (NIST)
- Seeks problem resolution; communicates process/product issues through JIRA and Service Desk
- Conducts daily/monthly quality and standardization (5S) audits; documents findings and debriefs area POC ensuring a clean, safe, and functional work areas
- Approaches any change with a positive attitude, and fosters our continuous improvement culture
- Complies with all product and service bulletins; performs software/firmware updates, product updates of hardware

**QUALIFICATIONS REQUIRED (Non-Negotiable)**:

- Demonstrated ability to provide highly effective training on both products and processes to junior technicians
- Demonstrated ability to effectively execute mentor duties with assigned mentees per fulfillment training plan
- Ability to effectively communicate with various levels within the organization to solve problems
- Ability to repair surface mount and through hole PCBs to IPC Class III soldering standards
- Proficient with connected device operation to include Wireless (Wi-Fi), Cellular, Ethernet, Bluetooth, Lens, and Global Positioning System (GPS)
- Strong understanding of toxic and explosive gas characteristics
- Proficient in setup and operation of gas detection electronic diagnostic equipment and test fixtures
- Proficient with ISC Support Systems (iNet Systems, Salesforce, Oracle, JIRA, Windchill, ServiceDesk)
- Proficient with MS Office Applications (Word, Excel, Outlook)
- Demonstrated strong attention to detail, outstanding resourcefulness, flexibility, ability to work independently as well as within a team setting, and the ability to maintain high quality standards
- Excellent analytical skills & problem-solving skills, combined with the ability to provide quick resolution to problems
- Ability to diagnose and solve problems based on customers non-technical descriptions
- Ability to determine warranty status and build customer repair estimates
- Ability to troubleshoot, adjust, and replace defective or malfunctioning electronics components using hand tools
- Ability to regularly perform fine finger/hand movements
- Established commitment to providing the best customer service, every transaction, every time
- Highly organized and capable of performing multiple tasks simultaneously

**QUALIFICATIONS PREF

  • Service Technician

    7 months ago

    Sherwood Park, Canada Silvester Enterprises Full time

    **Service Technician** Silvester Enterprises is a septic and water installation service company with over 30 years of experience. We make it out top priority to provide the highest quality workmanship and exceptional support services. As a Service Technician, you will be responsible for servicing and trouble shooting septic and water systems. You will be...

  • Crane Service Technician

    6 months ago

    Sherwood Park, Canada CRS Crane Systems Full time

    CRS Crane Solutions, located at 333 Strathmoor Way, Sherwood Park, Alberta T8H 2K2, requires the services of Crane Service Technicians (NOC 72401). Supplemental Pay - Overtime pay - Retention Bonus **Benefits**: - Dental Care - Extended Health Care - Life Insurance - RRSP Match - Paid time off - On-site parking - Employee Assistance Program - Vision...

  • Crane Service Technician

    6 months ago

    Sherwood Park, Canada CRS Crane Systems Full time

    CRS Crane Solutions, located at 333 Strathmoor Way, Sherwood Park, Alberta T8H 2K2, requires the services of Crane Service Technicians (NOC 72401). The full time (40 hours per week) and permanent appointed Crane Service Technician will be required to complete the following duties: Electrical Duties - Panel wiring of crane equipment. - Wiring of remote...

  • Nail Technician

    6 months ago

    Sherwood Park, Canada S&E Nails Full time

    '''Duties:''' - Perform nail care services including manicures, pedicures, and nail enhancements - Provide excellent customer service to ensure client satisfaction - Sanitize tools and equipment to maintain a clean and safe environment - Perform body waxing services as needed - Communicate effectively with clients to understand their needs and preferences -...

  • Oil & Lube Service Field Technician

    6 months ago

    Sherwood Park, Canada Park Paving Ltd. Full time

    Park Paving Ltd. has been locally owned and operated for almost 50 years as one of the largest road construction contractors in Edmonton. We own and operate a large fleet of heavy equipment and vehicles as part of our business and we are looking for a **OIL & LUBE SERVICE FIELD TECHNICIAN **to work out in the field and help support our company's...

  • Oil & Lube Service Field Technician

    6 months ago

    Sherwood Park, Canada Park Paving Ltd. Full time

    Park Paving Ltd. has been locally owned and operated for almost 50 years as one of the largest road construction contractors in Edmonton. We own and operate a large fleet of heavy equipment and vehicles as part of our business and we are looking for a **OIL & LUBE SERVICE FIELD TECHNICIAN **to work out in the field and help support our company's...

  • Oil & Lube Service Field Technician

    7 months ago

    Sherwood Park, Canada Park Paving Ltd. Full time

    Park Paving Ltd. has been locally owned and operated for almost 50 years as one of the largest road construction contractors in Edmonton. We own and operate a large fleet of heavy equipment and vehicles as part of our business and we are looking for a **OIL & LUBE SERVICE FIELD TECHNICIAN **to work out in the field and help support our company's...

  • Ford Mobile Service Technician

    6 months ago

    Sherwood Park, Canada Sherwood Ford Full time

    Summary: **Responsibilities**: - Travel to customer locations to perform on-site automotive maintenance, repair, and diagnostic services. - Conduct thorough inspections of vehicles to identify issues and determine appropriate repair solutions. - Perform routine maintenance tasks, including oil changes, tire rotations, and fluid checks. - Diagnose and repair...

  • Marine Technician

    7 months ago

    Sherwood Park, Canada Xtreme Marine & Wyes Guys Full time

    Xtreme Marine & Wyes Guys are looking to add technicians to our growing company! We are a fast-growing dealership working on all types of boats, watercraft, power equipment, and recreational equipment, located just outside of Sherwood Park. All our technicians go through our in-house training program that is ongoing, as well as have the option to go to...

  • Technician

    7 months ago

    Sherwood Park, Canada GlassMasters Autoglass Full time

    **Technician** **GlassMasters Autoglass** **Starting Wage: $20 - $26 /Hr** **Monday - Friday, Saturday Availability** **Hours vary depending on season.** **Job Type: Full - Time/ Permanent** **About GlassMasters**: At GlassMasters/ARG, we are focused on building a culture that brings together ideal team players who facilitate possibility every day. We...

  • Service Technician

    6 months ago

    Sherwood Park, Canada Industrial Scientific Corporation Full time

    **Objectives**: The people at Industrial Scientific are committed to ending death on the job by the year 2050, and we need more help. We hire smart, motivated people, give them world-class tools in a supportive environment, and we let them do their job. Our team is highly engaged, creates quality solutions and delivers outstanding customer service. Our...

  • Service Technician

    3 months ago

    Sherwood Park, Canada Industrial Scientific Full time

    **OBJECTIVES**: The people at Industrial Scientific are committed to ending death on the job by the year 2050, and we need more help. We hire smart, motivated people, give them world-class tools in a supportive environment, and we let them do their job. Our team is highly engaged, creates quality solutions and delivers outstanding customer service. Our...

  • Used Car Technician

    7 months ago

    Sherwood Park, Canada Sherwood Buick GMC Full time

    We're expanding and now hiring **4th Year Apprentice Automotive Technicians **or **Licensed Automotive Technicians.** Looking to work for the best and busiest service department in Edmonton and Sherwood Park? Look no further than Sherwood Buick GMC! We are a great group of people who love hard work, and have fun doing it! If you're an automotive mechanic...

  • Lash Technician

    6 months ago

    Sherwood Park, Canada Lash Up Full time

    Sherwood Park's premier lash studio is hiring! Do you have a passion for lashing? Are you looking for a fun, rewarding career to make good money and advance in, then Lash Up is the place for you. We are looking for a full time lash technician to join our Sherwood Park team as a lash technician. As a lash technician you'll be responsible for providing lash...

  • Motor Vehicle Technician

    4 weeks ago

    Sherwood Park, Canada Sherwood Buick GMC Full time

    Its a new season and we're busier than ever! We're now hiring **4th Year Apprentice Automotive Technicians **or **Licensed Automotive Technicians.** Looking to work for the best and busiest service department in Edmonton and Sherwood Park? Look no further than Sherwood Buick GMC! We are a great group of people who love hard work, and have fun doing it! If...

  • Motor Vehicle Technician

    7 months ago

    Sherwood Park, Canada Sherwood Buick GMC Full time

    Its a new season and we're busier than ever! We're now hiring **4th Year Apprentice Automotive Technicians **or **Licensed Automotive Technicians.** Looking to work for the best and busiest service department in Edmonton and Sherwood Park? Look no further than Sherwood Buick GMC! We are a great group of people who love hard work, and have fun doing it! If...

  • Drain Cleaning Technician

    6 months ago

    Sherwood Park, Canada RayBach Sewer and Drain Inc. Full time

    '''Job Summary''' We are seeking a skilled and motivated Field Service Technician to join a new and expanding company. As a Field Service Technician, you will be responsible for providing on-site support and maintenance for our clients. This is a hands-on role that requires technical expertise and excellent people and problem-solving...

  • Heavy Equipment Technician

    7 months ago

    Sherwood Park, Canada Sunbelt Rentals Full time

    Description Summary Sunbelt Rentals – the fastest growing rental business in Canada– is seeking an experienced Technician – You! This mechanic/technician role performs preventive maintenance, perform advanced diagnostics, and makes complex repairs on equipment in the safest, most effective way possible to avoid downtime. Our fleet varies by...

  • Service Manager

    2 months ago

    Sherwood Park, Canada WAYSIDE MECHANICAL LTD. Full time

    **About us** At Wayside Mechanical Ltd., we are a leading provider of home construction and renovation services. With a strong reputation for quality workmanship and exceptional as a Service Manager, you will have the opportunity to contribute to our mission of creating beautiful, functional, and safe homes for our valued customers. The Service Manager is...

  • Drain Cleaning Technician

    4 weeks ago

    Sherwood Park, Canada RayBach Sewer and Drain Inc. Full time

    '''Job Summary''' We are seeking a skilled and motivated Field Service Technician to join a new and expanding company. As a Field Service Technician, you will be responsible for providing on-site support and maintenance for our clients. This is a hands-on role that requires technical expertise and excellent people and problem-solving...