Account Executive

3 weeks ago

Markham, Ontario, Canada OCR Canada Full time

Job Summary

OCR Canada is seeking a highly motivated and results-driven Account Executive to join our team. As an Account Executive, you will be responsible for managing sales activity for OCR Canada in a specifically defined account base. This will involve performing outgoing telephone and email communications with customers and prospective accounts to develop opportunities and close sales.

Key Responsibilities

  • Listen, understand, and respond to customer inquiries about products, services, order status, stock availability, order placement, and shipment tracking.
  • Meet or exceed OCR Canada performance objectives, including sales targets, responsiveness, and time management.
  • Examine order entry, purchase requests, and orders to ensure accuracy and process order entry and requests within OCR's Netsuite system.
  • Identify root causes of customer dissatisfaction and determine appropriate course of action.
  • Follow up and communicate with Sales Manager for sales and technical support for escalation and resolution of more complex scenarios.
  • Coordinate with Shipping Department and suppliers to ensure the delivery of products on a timely basis.
  • Prepare, process, and monitor RMAs to ensure prompt service and customer satisfaction.
  • Perform outgoing telephone and email contact with customers and prospective contacts within the OCR Customer Relations Management database (Netsuite).
  • Assist in accounts receivable/collections activity where support is required to ensure prompt resolution of outstanding invoices.
  • Participate in and contribute to OCR marketing plans/initiatives, including attendance at trade shows, vendor, and customer events.
  • Prepare and submit all required reports in a timely manner, including expense reports, monthly, and weekly.
  • Perform all basic sales functions, including prospecting, presenting quotes and proposals, making product presentations, and closing sales opportunities.

Requirements

  • College or bachelor's degree or equivalent or equivalent combination of education and experience.
  • Minimum 2 to 5 years of successful inside sales experience.
  • Industry experience a plus but not required.
  • Valid Driver's License with Satisfactory driving record.

Preferred Characteristics

  • Experience with office machines – phone, calculator, fax machine.
  • Excellent computer skills.
  • Ability to prioritize tasks.
  • Strong interpersonal skills.
  • Strong communication skills, both verbal and written.
  • Excellent problem-solving and organizational skills.
  • Strong multi-tasking and decision-making skills.
  • Professional telephone manner.
  • Commitment to customer satisfaction, retention, and loyalty.
  • Ability to work independently in a fast-paced, team-oriented environment.
  • Must be fluent in English.
  • Bilingualism a plus (Quebec French).

Work Environment

  • Ensure clean personal office space.
  • Respect of others space around you.

Language

English

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