Claims Processor and Customer Service Coordinator

1 day ago

Ottawa, Ontario, Canada Sirva Bgrs Llc Full time
About SIRVA

SIRVA Worldwide Relocation and Moving is a global leader in moving and relocation services, offering solutions for mobility programs to companies of every size. With 75 owned locations and more than 1,000 franchised and agent locations in 177 countries, we provide unmatched global breadth supported by localized attention and innovative technology.

Our Culture

We're a team that works globally to provide the best service locally — a company that is everything you need, everywhere you need it. At SIRVA, we believe innovation drives winning performance, and we constantly challenge ourselves to be the very best we can in every aspect of our business.

Job Description

Salary: $60,000 - $80,000 per year (estimated)

We are seeking a highly skilled Claims Processor and Customer Service Coordinator to join our team. In this role, you will contribute to SIRVA's success by being responsible for the processing/verification of claims, advances and supplier invoices for our clients.

Key Responsibilities:

  1. Analyze claims, advances, and supplier invoices to determine if eligibility requirements and claim filing requirements are met and make determinations based on the type of claims.
  2. Process all claim types by determining corrective action to be taken on various types of errors generated by the system and resolving these errors.
  3. Accurate and timely completion of invoice verification functions.
  4. Deal tactfully with people in a wide variety of situations to convey a favorable corporate image.
  5. Contact appropriate individuals for urgent and emergency requests to ensure requests are handled in a timely manner.
  6. Identify areas of opportunity and utilize skill/knowledge to suggest improvements.
  7. Analytical and detail-oriented with effective time management skills.
  8. Understanding of the Customer's relocation budget in accordance with Relocation Policy and standard operating procedures.
  9. Provide direction/information to clients and service providers as required to ensure excellent coordination/execution of work with minimal disruption.
  10. Assist General Inquiries team with miscellaneous CAF Member communication (chats, emails, phone calls, voicemails).
  11. Perform various administrative tasks to support the Contact Centre.

Requirements:

  • College graduate or equivalent work experience.
  • Knowledge in relocation, residential real estate, residential mortgages, legal or banking is an asset.
  • Familiarity with the accounts payable/receivable process.
  • 1-2 years' experience with the processing of client claims.
  • Previous experience in a customer support role through a contact center.
  • Professional, self-starter with the ability to assume additional responsibilities and work flexible hours as required.
  • Team player who is able to work with minimal supervision in a fast-paced environment.
  • Good interpersonal and communication skills.
  • Superior customer service skills and orientation.
  • Ability to maintain professionalism at all times under stressful situations.
  • Strong organizational skills.
  • Ability to plan and manage work under time constraints, without direct supervision.
  • Bilingualism is preferred.
  • You foster belonging and encourage authenticity. You are inclusive, value diversity, and recognize that these behaviors empower and inspire positive action and promote innovation.
  • Excellent verbal and written communication skills.
  • Excellent Data Entry skills.
  • Problem analysis and problem solving.
  • Attention to detail.
  • Stress tolerance.

What We Offer:

  • Competitive salary and incentive plans.
  • Workplace flexibility for a balanced work/life approach.
  • Comprehensive benefits packages and wellness program.
  • Generous company-paid vacation days and holiday time.
  • Challenging, collaborative, diverse corporate culture.
  • Ongoing opportunities for learning and career development.

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