Global Relocation Claims Coordinator

4 days ago


Ottawa, Ontario, Canada Sirva Bgrs Llc Full time

About the Role

We are seeking a highly organized and detail-oriented Global Relocation Claims Coordinator to join our team. As a key member of our relocation services, you will play a crucial role in processing claims, advances, and supplier invoices for our clients.

Responsibilities

  • Manage expense claims in accordance with relocation policies (verification and reconciliation of expenses)
  • Analyze claims, advances, and supplier invoices to determine eligibility requirements and claim filing requirements
  • Determine corrective actions to be taken on various types of errors generated by the system and resolve these errors
  • Accurately complete invoice verification functions in a timely manner
  • Deal tactfully with people in various situations to convey a favorable corporate image
  • Contact individuals for urgent and emergency requests to ensure timely handling
  • Identify areas of opportunity and suggest improvements
  • Demonstrate analytical and detail-oriented skills with effective time management
  • Understand customer relocation budgets in accordance with relocation policies and standard operating procedures
  • Provide direction/information to clients and service providers as required
  • Assist the General Inquiries team with miscellaneous communication
  • Perform administrative tasks to support the Contact Centre

Requirements

  • College graduate or equivalent work experience
  • Knowledge in relocation, residential real estate, residential mortgages, legal, or banking is an asset
  • Familiarity with accounts payable/receivable processes
  • 1-2 years' experience with client claims processing
  • Previous experience in a customer support role through a contact centre
  • Professionalism, self-starter, flexible hours, and ability to assume additional responsibilities
  • Team player with minimal supervision in a fast-paced environment
  • Good interpersonal and communication skills
  • Superior customer service skills and orientation
  • Ability to maintain professionalism under stressful situations
  • Strong organizational skills
  • Ability to plan and manage work under time constraints
  • Bilingualism is preferred
  • Excellent verbal and written communication skills
  • Excellent data entry skills
  • Problem analysis and problem-solving abilities
  • Attention to detail
  • Stress tolerance

What We Offer

  • Competitive salary ($62,000 - $80,000 per year) and incentive plans
  • Workplace flexibility for a balanced work/life approach
  • Comprehensive benefits packages and wellness program
  • Generous company-paid vacation days and holiday time
  • Challenging, collaborative, diverse corporate culture
  • Ongoing opportunities for learning and career development


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