Senior Insurance Claims Professional

1 week ago

Ottawa, Ontario, Canada TD Full time
Job Summary

We are seeking a highly skilled Senior Insurance Claims Professional to join our team at TD. In this role, you will be responsible for providing expert advice and service to customers regarding coverage and claims processes.

Key Responsibilities
  • CUSTOMER
  • Engage with customers to understand their needs and provide sound claims advice to create a legendary customer experience.
  • Be knowledgeable of practices and procedures within your area of responsibility and stay up-to-date on emerging trends in claims assessment and litigation.
  • Protect the interests of the organization by identifying and managing risks, and escalating non-standard, high-risk transactions as necessary.
  • Contribute to business objectives for Operational Excellence.
  • Support the timely and accurate completion of business processes and procedures.
  • Ensure accurate documentation that reflects client intentions and is consistent with relevant rules and regulations.
  • Identify, suggest, and participate in process improvement opportunities.
  • Acquire and apply expertise in the discipline, provide guidance, assistance, and direction to others.
  • Identify, recommend, and effectively execute standard practices and procedures applicable to insurance claims.
  • Stay current on emerging issues, trends, and evolving regulatory requirements, and assess potential impacts.
  • Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite.
  • Assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct.
  • EMPLOYEE / TEAM
  • Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation, and teamwork, and ensure timely communication of issues and points of interest.
  • Support the team by continuously enhancing knowledge and expertise in your area and participating in knowledge transfer within the team and business unit.
  • Keep current on emerging trends and developments and grow knowledge of the business, related tools, and techniques.
  • Participate in personal performance management and development activities, including cross-training within your team.
  • Keep others informed and up-to-date about the status and progress of projects and all relevant information related to day-to-day activities.
  • Contribute to the success of the team by willingly assisting others in the completion and performance of work activities, provide training, coaching, and/or guidance as appropriate.
  • Contribute to a fair, positive, and equitable environment that supports a diverse workforce.
  • Act as a brand champion for the business area/function and the bank, both internally and externally.
Breadth & Depth
  • Apply foundational level knowledge to handle routine tasks with minimal risk.
  • Handle some limited situations for Core Auto, Life & Health, and Residential claims.
  • Have limited claim settlement authority and require next-level approval for claims exceeding your authority limit.
  • Complete work within specifically defined parameters with guidance/direction from management as necessary.
  • Leverage the Claims Resources Team to make file decisions on liability and assessment.
  • Intermediate level knowledge with some form of related training and/or related experience or skills; industry accreditation and training generally required.
  • Typically report into a Team Manager.
Experience & Education
  • College/University degree.
  • 2+ years relevant experience.
  • Bilingual - Fluent in English and French.

Salary Range: $51,400 - $72,600 CAD per year

About Us

As part of the TD Group, one of Canada's largest financial institutions, we take care of Canadian families by providing unparalleled advice, protection, and support whenever they need it.

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