Claims Service Representative

2 days ago


Ottawa, Ontario, Canada Wawanesa Insurance Full time
Job Description

We are seeking a highly skilled Claims Service Representative to join our team at Wawanesa Insurance. In this role, you will be responsible for delivering an exceptional claims experience through timely and proactive communication with our members and stakeholders.

Key Responsibilities:

  • Provide direction and support to our members throughout the claims process, ensuring that their needs are met with empathy and professionalism.
  • Ensure effective communication through voice-to-voice, digital, and written correspondence, addressing inquiries in a timely and professional manner.
  • Adjust claims proactively within a limited scope, interpreting policy wordings and determining coverage decisions.
  • Evaluate information from various sources, such as appraisers, third-party adjusters, contractors, and repair facilities, to quantify losses.
  • Coordinate services with vendors, including appraisers, rental companies, repair facilities, and other business partners inside and outside the organization.
  • Maintain an accurate diary system and document claim file activities in accordance with established procedures.
Company Overview

Wawanesa is one of Canada's largest mutual insurers, founded in 1896. With over $3.5 billion in annual revenue and assets of $10 billion, we offer a hybrid work environment that balances in-office and remote work. Our company is committed to fostering a diverse workforce and providing equal employment opportunities to all employees and applicants.

Salary and Benefits

The estimated salary for this role is between $65,000 - $85,000 per year, depending on location and experience. We also offer a comprehensive benefits package, including generous vacation time, personal days, premium-free benefits, and a pension plan.

Required Skills and Qualifications

To succeed in this role, you should have:

  • Exceptional customer service skills, demonstrating empathy and concern for member satisfaction.
  • 2-3 years of Customer Service experience.
  • Bilingualism in French and English is an asset.
  • Able to handle large call volumes on a daily basis, within a call center environment.

We are an equal opportunity employer and are committed to fostering a diverse workforce that is equitable and inclusive for all. If you are passionate about delivering exceptional customer service and working in a dynamic insurance company, please consider joining our team.



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