IT Operations Specialist

5 days ago

Mississauga, Ontario, Canada Open Systems Technologies Full time

We are seeking a skilled IT Operations Specialist to join our Application Support team at Open Systems Technologies in Mississauga. As an Application Support Specialist, you will play a crucial role in providing technical and business support for users of Client Applications.

Key Responsibilities:

  • Provide quick resolutions to application issues and drive stability, efficiency, and effectiveness improvements.
  • Maintain application systems that have completed the development stage and are running in daily operations.
  • Manage, maintain, and support applications and their operating environments, focusing on stability, quality, and functionality against service level expectations.
  • Perform start-of-day checks, continuous monitoring, and regional handovers.
  • Develop and maintain technical support documentation.
  • Identify ways to maximize the potential of applications used.
  • Assess risk and impact of production issues and escalate to business and technology management in a timely manner.
  • Ensure storage and archiving procedures are in place and functioning correctly.
  • Formulate and define scope and objectives for complex application enhancements and problem resolution.
  • Review and develop application contingency planning to ensure availability to users.
  • Partner with development and production support areas to prioritize bug fixes and support tooling requirements.
  • Participate in application releases, from development, testing, and deployment into production.
  • Engage in post-implementation analysis to ensure successful system design and functionality.
  • Consider implications of technology application to the current environment, identify risks, vulnerabilities, and security issues, and communicate impact.
  • Ensure essential procedures are followed and help define operating standards and processes.
  • Liaise between users/traders, internal technology groups, and vendors.

Requirements:

  • 5-8 years' experience in an Application Support role.
  • Experience installing, configuring, or supporting business applications.
  • Experience with some programming languages and willingness/ability to learn.
  • Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization.
  • Effective written and verbal communication skills, including explaining technical issues in simple terms.
  • Demonstrated analytical skills.
  • Issue tracking and reporting using tools.
  • Knowledge/experience of problem management tools.
  • Good all-round technical skills.
  • Ability to plan and organize workload.
  • Consistently demonstrates clear and concise written and verbal communication skills.

Salary: $85,000 per annum, based on experience.

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