Technical Support Specialist

2 days ago

Mississauga, Ontario, Canada KMH Cardiology Centres Inc. Full time

We are seeking an experienced Technical Support Specialist to join our IT team at KMH Cardiology Centres Inc. in Mississauga, Ontario. As a key member of our technical support team, you will provide exceptional technical support to our users, ensuring their systems and applications are functioning effectively.

About Us

KMH Cardiology Centres Inc. is a leading provider of high-quality healthcare services with 10 clinics in the GTA and South Western Ontario region. Our organization is committed to providing diagnostic care and imaging that will assist in the early detection of disease, plan patient management, and effectively monitor treatment.

As a progressive organization with a team passionate about healthcare, we take pride in our patient-focused environment and work closely with other service and clinical teams at KMH.

The Role

This is a 1-year Contract position with full-time hours. The schedule for the position is 9:00 am-5:00 pm Monday-Friday, with additional hours including evenings and weekends required based on IT operational needs.

You will report to the Director I.T. and be part of a team of 4 members. We offer a competitive rate, comprehensive benefits, Work Perks, KMH Fit wellness initiatives, and the opportunity for growth.

Please submit your current resume and cover letter to apply for this position.

About the Job

Key Accountabilities:

  • Responding to issues and enquiries via email, remote, and on-site support to KMH staff/users as required on a variety of desktop hardware, software, telecom, and network issues
  • Identify issues and offer timely solutions efficiently
  • Analyzing and diagnosing problems while developing and implementing solutions with narrow timelines
  • Enable support for system access, including creating and managing user accounts
  • Provide initial point of contact for technical problems, including timely investigation and diagnosis of the issue, recording the incident (ticket system), restoration of service if possible, and assignment of incidents to next level support team as required
  • Answer technical questions regarding the use of personal computer hardware and its accessories and software deployed within the company
  • Supporting the company core business applications or cloud-based platforms for installation and configuration
  • Setup of new computers and provides users' production support
  • Maintaining awareness of current initiatives, rollouts, and changes to the technical environment
  • Periodically inspect all locations and assure the IT-related equipment cleanliness, cabling tidiness, and collect any potential feedback from users, in order of a continuous improvement experience
  • Optimizes use of hardware and software by training users, provide explanations (reasoning), and following up accordingly
  • Maintains privacy and confidentiality of all health-related information
  • Ensures timely resolution and communication of status with user and management
Requirements

To succeed in this role, you will require:

  • Minimum 3 years of experience in a diverse technology and customer service-focused role
  • Post-secondary education in related IT area or business or technical training/experience equivalent
  • Solid knowledge and demonstrated experience using desktop products and operating systems (only Windows environment)
  • Familiar with networking fundamentals (TCP/IP, DNS, DHCP, routers, switches, WiFi access points), as well as basic level network connectivity issues and troubleshooting
  • Experience supporting back-office applications and industry-standard business software applications including MS Office and Outlook
  • Network and Communications - Understanding of LAN/WAN-based networking, Windows networking, Wireless, and VoIP technologies
  • Strong understanding of hosted applications and resources and understanding of industry best practices regarding information security
  • Excellent written and verbal communication skills
  • Good initiative with solid problem-solving skills and the ability to work independently

We estimate the salary for this role to be approximately $55,000 per year, plus benefits, and opportunities for growth.

Only candidates selected for an initial virtual or telephone interview will be contacted.

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