Technical Support Specialist for IT Infrastructure

5 days ago


Mississauga, Ontario, Canada Synergy IT Solutions Inc. Full time
Job Description

We are seeking a highly skilled Technical Support Specialist to join our team at Synergy IT Solutions Inc. in the permanent role of Technical Support Analyst. The successful candidate will provide exceptional technical support and assistance to our clients, ensuring seamless operations of their systems and networks.

About the Job
  • Type: Permanent
  • Language: English
  • Hours: 30-35 hours per week
  • Education: College/CEGEP
  • Experience: 1-2 years
Key Responsibilities:
  • Respond to client inquiries regarding system difficulties and provide effective solutions
  • Consult technical manuals, guides, and other resources to research and implement solutions
  • Provide expert advice and training to clients on identified difficulties
  • Collect, organize, and maintain a log of problems and solutions for future reference
  • Supervise junior technical support staff
  • Offer business systems, network, and internet support to clients as needed
Required Skills and Qualifications:
  • Information Technology Infrastructure Library (ITIL)
  • Linux
  • Networking software and hardware
  • Security protocols
  • MS Windows
  • SQL
  • TCP/IP
Benefits:
  • A competitive salary of $55,000 - $65,000 per year
  • Ongoing training and professional development opportunities
  • A dynamic and supportive work environment
Work Conditions and Physical Capabilities:
  • Ability to work under pressure with tight deadlines
  • Attention to detail
Personal Suitability:
  • Excellent oral and written communication skills
  • Strong interpersonal skills
  • Judgment and initiative

The estimated salary range is based on industry standards and regional factors. We offer a comprehensive compensation package that includes a base salary and additional benefits.



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