Technical Application Support Specialist

1 week ago

Mississauga, Ontario, Canada Open Systems Technologies Full time

We are seeking a highly skilled and experienced Application Support Specialist to join our team at Open Systems Technologies. In this role, you will be responsible for providing technical support and assistance to users of various client applications.

Responsibilities:

  • Provide timely and effective resolutions to application issues, ensuring stability, efficiency, and effectiveness improvements.
  • Maintain and support application systems that have completed the development stage and are running in daily operations.
  • Manage, maintain, and support applications and their operating environments, focusing on stability, quality, and functionality against service level expectations.
  • Perform start-of-day checks, continuous monitoring, and regional handovers.
  • Develop and maintain technical support documentation to ensure seamless knowledge sharing and transfer.
  • Identify opportunities to maximize the potential of used applications.
  • Assess risks and impacts of production issues and escalate to business and technology management in a timely manner.
  • Ensure storage and archiving procedures are in place and functioning correctly.
  • Formulate and define scope and objectives for complex application enhancements and problem resolution.
  • Review and develop application contingency planning to ensure availability to users.
  • Partner with development and production support areas to prioritize bug fixes and support tooling requirements.
  • Participate in application releases, from development, testing, and deployment into production.
  • Engage in post-implementation analysis to ensure successful system design and functionality.
  • Consider implications of technology application to the current environment, identify risks, vulnerabilities, and security issues, and communicate impact.
  • Evaluate adherence to essential procedures and help define operating standards and processes.
  • Serve as a liaison between users/traders, interfacing internal technology groups and vendors.
  • Raise problems to appropriate technology and business teams while adhering to Service Level Agreements.
  • Act as an advisor or coach to new or lower-level analysts.
  • Provide evaluative judgment based on analysis of factual information in complicated and unique situations.
  • Directly impact the business by ensuring the quality of work provided by self and others.
  • Exhibit sound and comprehensive communication and diplomacy skills to exchange complex information.
  • Be actively involved in and own Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
  • Perform other duties and functions as assigned.

Qualifications:

  • 5-8 years' experience in an Application Support role.
  • Experience installing, configuring, or supporting business applications.
  • Experience with some programming languages and willingness/ability to learn.
  • Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization.
  • Effective written and verbal communications, including the ability to explain technical issues in simple terms that non-IT staff can understand.
  • Demonstrated analytical skills.
  • Issue tracking and reporting using tools.
  • Knowledge/experience of problem Management Tools.
  • Good all-round technical skills.
  • Effectively share information with other support team members and with other technology teams.
  • Ability to plan and organize workload.
  • Consistently demonstrates clear and concise written and verbal communication skills.
  • Ability to communicate appropriately to relevant stakeholders.

Benefits:

  • A competitive salary range of $80,000 - $110,000 per annum, commensurate with experience.
  • A dynamic and supportive work environment.
  • Ongoing training and professional development opportunities.
  • A collaborative and innovative team culture.

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