IT Technical Support Specialist

4 weeks ago


Mississauga, Ontario, Canada DIGI Technologies Full time
Job Description:

DIGI Technologies is seeking an experienced IT Technical Support Specialist to join our team. In this role, you will be responsible for providing technical assistance and support to users in response to identified difficulties with computer systems, networks, and applications.

Key Responsibilities:
  • Give access to computer networks
  • Report on the performance of computer systems and networks
  • Respond to users experiencing difficulties with computer systems and applications
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Perform Web-server backup and recovery operations
  • Provide customer service
  • Manage incidents
Security and Safety:
  • Basic security clearance
Support for Newcomers and Refugees:
  • Participates in a government or community program or initiative that supports newcomers and/or refugees
  • Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.)
  • Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees
Benefits:
  • A competitive salary range of $40-$60 per hour, depending on experience
  • A comprehensive benefits package, including health and dental coverage, retirement savings plan, and paid time off
  • Ongoing training and professional development opportunities
  • A dynamic and supportive work environment
About DIGI Technologies:

DIGI Technologies is a leading provider of IT services and solutions. We are committed to delivering high-quality products and services to our clients, while also promoting diversity and inclusion in the workplace.



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