Technical Support Specialist

6 days ago


Mississauga, Ontario, Canada Ishay Technologies Full time

At Ishay Technologies, we are looking for a skilled Technical Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical assistance to our users.

About the Role

We are seeking a highly motivated and detail-oriented individual who is passionate about delivering excellent customer experiences. The successful candidate will have strong problem-solving skills, excellent communication abilities, and a solid understanding of computer systems and networks.

In this role, you will be responsible for:

  • Giving access to computer networks and reporting on their performance
  • Responding to users experiencing difficulties with computers and providing advice and training
  • Consulting user guides, technical manuals, and other documents to research and implement solutions
  • Collections, organizing, and maintaining a problems and solutions log
  • Participating in the redesign of applications and software
Required Skills and Qualifications

To be successful in this role, you will need:

  • A Bachelor's degree or equivalent experience
  • 1-2 years of experience in a technical support role
  • Strong problem-solving skills and attention to detail
  • Excellent communication and interpersonal skills
  • A solid understanding of computer systems and networks
Benefits

We offer a competitive salary package including:

  • $60,000 - $80,000 per year (estimated based on industry standards)
  • A comprehensive benefits package
  • Ongoing training and professional development opportunities
Work Environment

This is a permanent, full-time position working 35-40 hours per week. We are looking for someone who is willing to relocate for this position and is legally able to work in Canada. Fluency in English is required.



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