Technical Support Specialist

2 weeks ago

Mississauga, Ontario, Canada goeasy Ltd Full time
About the Role

We are seeking a highly skilled Technical Support Specialist to join our IT team in Mississauga. As a key member of our infrastructure support team, you will be responsible for providing exceptional technical assistance to clients and corporate office staff.

Key Responsibilities
  • Respond to Level 1/2 problem tickets escalated by Service Desk agents or other areas, including emails, MS Teams chats, and walk-up areas.
  • Diagnose, analyze, and resolve problems and issues of small to medium complexities for desktop/laptop systems, mobiles, printers, meeting room technology, referencing existing documentation or knowledge gained from previous work experience.
  • Provide advice and guidance to end users on technical inquiries.
  • Install and support applications/software on desktops/laptops, tablets, and mobiles onsite/remotely.
  • Configure, deploy, maintain, and support desktop/laptops, printers, mobile devices, tablets, office meeting room equipment onsite/remotely.
  • Assist and support C-Level executives and board members with technical issues.
  • Liaise with third-party vendors to solve technical problems where appropriate.
Requirements

To succeed in this role, you must have:

  • 2-3 years of work experience in technical support in a medium to large professional organization.
  • A strong understanding of Windows 10 & 11, Active Directory, Azure Active Directory, MS Office 365, MS SharePoint, MS Teams, imaging systems, updating tickets within a ticketing system (FreshWorks or others), Android, and iOS devices.
  • Post-secondary or industry equivalent technical training, or an equivalent combination of education and experience.
  • Familiarity with Intune and JAMF is a strong asset.
  • Working knowledge of Crestron devices and MTR devices is an asset.
Benefits

As a valued member of our team, you can expect:

  • A competitive salary range: $60,000 - $80,000 per year, based on experience.
  • Employee discounts on furniture, electronics, and appliances.
  • 24/7 access to healthcare with Virtual Doctor Appointments.
  • A flexible modular benefits package.
  • Exclusive access to our on-site private gym at our head office.
  • Internal development training programs and platforms.
  • A state-of-the-art office space with perks like a games room, healthy snack program, fitness studio, and more.
About goeasy Ltd

At goeasy Ltd, we believe that diversity, inclusion, and equal opportunity employment are essential for creating a workplace where everyone can thrive. We are committed to providing accommodations for applicants upon request throughout the recruitment process in accordance with all legislative requirements throughout Canada.

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