Technical Support Specialist for Healthcare IT

6 days ago


Mississauga, Ontario, Canada KMH Cardiology Centres Inc. Full time

At KMH Cardiology Centres Inc., we strive to set new standards in comprehensive, efficient, and cost-effective health care services with a commitment to high-quality patient care.

Job Summary

We are seeking a Technical Support Specialist for our Mississauga Head Office to provide exceptional technical support to our users. As an ideal candidate, you will have strong problem-solving skills, a customer-oriented approach, and the ability to work in a fast-paced environment.

Key Responsibilities
  • Respond to issues and enquiries via email, remote, and on-site support to KMH staff/users as required on a variety of desktop hardware, software, telecom, and network issues;
  • Identify issues and offer timely solutions efficiently;
  • Analyze and diagnose problems while developing and implementing solutions within narrow timelines;
  • Enable support for system access, including creating and managing user accounts;
  • Provide initial point of contact for technical problems, including timely investigation and diagnosis of the issue, recording the incident (ticket system), restoration of service if possible, and assignment of incidents to next level support team as required;
  • Answer technical questions regarding the use of personal computer hardware and its accessories and software deployed within the company; If unable to answer customer enquiries/requests, collect and document necessary information for appropriate specialist to address internal or external third parties and providers' support;
  • Support the company's core business applications or cloud-based platforms for installation and configuration;
  • Setup of new computers and provides users' production support;
  • Maintain awareness of current initiatives, rollouts, and changes to the technical environment;
  • Periodically inspect all locations and assure the IT-related equipment cleanliness, cabling tidiness, and collect any potential feedback from users, in order of a continuous improvement experience;
  • Optimize the use of hardware and software by training users, providing explanations (reasoning) and following up accordingly;
  • Maintain privacy and confidentiality of all health-related information;
  • Evaluate options for dealing with complex technical challenges and determine the best course of action;
Requirements
  • Minimum 3 years of experience in a diverse technology and customer service-focused role;
  • Post-secondary education in related IT area or business or technical training/experience equivalent;
  • Solid knowledge and demonstrated experience using desktop products and operating systems (only Windows environment);
  • Familiar with networking fundamentals (TCP/IP, DNS, DHCP, routers, switches, WiFi access points), as well as basic-level network connectivity issues and troubleshooting;
  • Experience supporting back-office applications and industry-standard business software applications including MS Office and Outlook;
  • Network and Communications - Understanding of LAN/WAN based networking, Windows networking, Wireless and VoIP technologies;
  • Strong understanding of hosted applications and resources and understanding of industry best practices regarding information security;
  • Excellent written and verbal communication skills;
  • Good initiative with solid problem-solving skills and the ability to work independently;
  • The ability to drive to our different clinics within the GTA;
Salary Information

Estimated annual salary: $55,000 CAD + benefits package. We offer competitive rates, comprehensive benefits, Work Perks, KMH Fit wellness initiatives, and the opportunity for growth.

About Us

KMH Cardiology Centres Inc. is a progressive organization with a team passionate about healthcare. Our team is comprised of clinical, clinical support, and business roles with an entrepreneurial approach.

Our team takes pride in our patient-focused environment and works very closely with other service and clinical teams at KMH.

This role is based on-site at our Mississauga Head Office. Travel to our different clinics within GTA is required.



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