Technical Support Specialist
3 weeks ago
**Job Description:**
">KMH Cardiology Centres Inc. is a leading provider of high-quality healthcare services in the GTA and South Western Ontario region. We are committed to delivering comprehensive, efficient, and cost-effective health care services with a focus on patient-centric care.
**About the Role:**
">We are seeking an experienced Technical Support Specialist to join our IT team. As a Technical Support Specialist, you will provide exceptional technical support to our users, ensuring their systems and applications are functioning effectively. The ideal candidate will have a strong problem-solving skills, a customer-oriented approach, and the ability to work in a fast-paced environment.
**Key Responsibilities:**
">- ">
- Responding to issues and enquiries via email, remote and on-site support to KMH staff/users as required on a variety of desktop hardware, software, telecom and network issues">
- Identifying issues and offering timely solutions efficiently">
- Analyzing and diagnosing problems while developing and implementing solutions with narrow timelines">
- Enabling support for system access, including creating and managing user accounts">
- Providing initial point of contact for technical problems, including timely investigation and diagnosis of the issue, recording the incident (ticket system), restoration of service if possible, and assignment of incidents to next level support team as required">
- Answering technical questions regarding the use of personal computer hardware and its accessories and software deployed within the company">
- Supporting the company's core business applications or cloud-based platforms for installation and configuration">
- Setting up new computers and providing users' production support">
- Maintaining awareness of current initiatives, rollouts, and changes to the technical environment">
- Periodically inspecting all locations and assuring the IT-related equipment cleanliness, cabling tidiness, and collecting any potential feedback from users for continuous improvement">
- Optimizing the use of hardware and software by training users, providing explanations, and following up accordingly">
- Maintaining privacy and confidentiality of all health-related information">
- Ensuring timely resolution and communication of status with user and management">
**Requirements:**
">We are looking for a candidate with:
">- ">
- A minimum of 3 years of experience in a diverse technology and customer service-focused role">
- Post-secondary education in a related IT area or business or technical training/experience equivalent">
- Solid knowledge and demonstrated experience using desktop products and operating systems (only Windows environment)">
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP, routers, switches, WiFi access points) as well as basic level network connectivity issues and troubleshooting">
- Experience supporting back-office applications and industry-standard business software applications including MS Office and Outlook">
- Network and Communications – Understanding of LAN/WAN based networking, Windows networking, Wireless and VoIP technologies">
- Strong understanding of hosted applications and resources and understanding of industry best practices regarding information security">
- Excellent written and verbal communication skills">
- Good initiative with solid problem-solving skills and the ability to work independently">
- The ability to drive to our different clinics within the GTA">
**Benefits:**
">We offer a competitive rate of $55,000 per year, comprehensive benefits, on-site parking, paid time off, wellness program, and the opportunity for growth and professional development.
**Location:**
">This role is based on-site at our Mississauga Head Office, and travel to our different clinics within the GTA is required.
**Contract Details:**
">This is a 12-month fixed-term contract position with full-time hours (9:00 am - 5:00 pm, Monday-Friday). Additional hours, including evenings and weekends, may be required based on IT operational needs.
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