IT Support Specialist for Healthcare Industry

2 weeks ago


Mississauga, Ontario, Canada KMH Cardiology Centres Inc. Full time $55,000

Company Overview
KMH Cardiology Centres Inc. is a leading provider of high-quality healthcare services with 10 clinics in the GTA and South Western Ontario region. Our mission is to set new standards in the delivery of comprehensive, efficient, and cost-effective health care services with a commitment to high-quality patient care.

About the Role
We are seeking an experienced IT Support Specialist to join our team. The ideal candidate will have strong problem-solving skills, excellent communication skills, and the ability to work independently in a fast-paced environment. This role requires travel to our different clinics within the GTA and working closely with other service and clinical teams at KMH.

Job Description
The successful candidate will be responsible for providing exceptional technical support to our users, ensuring their systems and applications are functioning effectively. Key responsibilities include:

  • Responding to issues and enquiries via email, remote and on-site support to KMH staff/users as required on a variety of desktop hardware, software, telecom, and network issues.
  • Analyzing and diagnosing problems while developing and implementing solutions with narrow timelines.
  • Enabling support for system access, including creating and managing user accounts.
  • Providing initial point of contact for technical problems, including timely investigation and diagnosis of the issue, recording the incident (ticket system), restoration of service if possible, and assignment of incidents to next level support team as required.
  • Supporting the company's core business applications, or cloud-based platforms, for installation and configuration.

Requirements
To be successful in this role, you will require:

  • A minimum of 3 years of experience in a diverse technology and customer service-focused role.
  • Post-secondary education in a related IT area or business or technical training/experience equivalent.
  • Solid knowledge and demonstrated experience using desktop products and operating systems (only Windows environment).
  • Familiarity with networking fundamentals (TCP/IP, DNS, DHCP, routers, switches, WiFi access points) as well as basic level network connectivity issues and troubleshooting.

What We Offer
We offer a competitive salary range of $55,000 - $65,000 per year, comprehensive benefits, work perks, KMH Fit wellness initiatives, and the opportunity for growth and development. This is a 1-year contract position with full-time hours (9:00 am - 5:00 pm, Monday - Friday). Additional hours, including evenings and weekends, may be required based on IT operational needs.

How to Apply
If you are a motivated and experienced IT professional looking for a new challenge, please submit your current resume and cover letter to apply for this exciting opportunity.



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