IT Support Specialist for Healthcare Organization

2 weeks ago


Mississauga, Ontario, Canada KMH Cardiology Centres Inc. Full time
Job Summary
KMH Cardiology Centres Inc. is seeking a highly skilled IT Support Specialist to join our team. As a key member of our support team, you will provide exceptional technical support to our users, ensuring their systems and applications are functioning effectively.

About Us
We are a progressive organization with a team passionate about healthcare. Our team is comprised of clinical, clinical support and business roles with an entrepreneurial approach. We take pride in our patient-focused environment and work closely with other service and clinical teams at KMH.

Responsibilities
- Provide initial point of contact for technical problems, including timely investigation and diagnosis of the issue, recording the incident (ticket system), restoration of service if possible, and assignment of incidents to next-level support team as required.
- Enable support for system access, including creating and managing user accounts.
- Answer technical questions regarding the use of personal computer hardware and software deployed within the company.
- Supporting the company's core business applications and cloud-based platforms for installation and configuration.
- Setup of new computers and provision of users' production support.

Requirements
- Post-secondary education in a related IT area or business or technical training/experience equivalent.
- Solid knowledge and demonstrated experience using desktop products and operating systems (only Windows environment).
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP, routers, switches, WiFi access points) as well as basic level network connectivity issues and troubleshooting.
- Experience supporting back-office applications and industry-standard business software applications including MS Office and Outlook.
- Strong understanding of hosted applications and resources and industry best practices regarding information security.
- Good initiative with solid problem-solving skills and the ability to work independently.
- The ability to drive to our different clinics within the GTA.

Working Conditions
This role is based on-site at our Mississauga Head Office. Travel to our different clinics within GTA is required. This is a 1-year Contract position with full-time hours.

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