Regional Office Operations Manager

4 weeks ago


Vancouver, British Columbia, Canada IG Wealth Management Full time

POSITION SUMMARY

The Regional Office Operations Manager is responsible for overseeing and managing the day-to-day administrative operations of a Region/Division Office. This role acts as a key liaison between head office, consultants, and clients, ensuring seamless coordination and implementation of corporate initiatives.

DUTIES INCLUDE:

  • Manage Human Resource complement:
    • Recruitment, training, development, and performance management
    • Coordination and implementation of corporate initiatives, policies, and procedures related to business processes, regulatory/risk management
  • Oversee general office operations:
    • Financial resource management, facilities maintenance, inventory control
    • Region Office business processing and compliance/regulatory administration
  • Provide support to Consultant Network:
    • Orientation, training, general inquiries, procedures, sales support inventory
  • Support local management in recruiting/licensing process, compliance, and regulatory requirements

QUALIFICATIONS:

  • 4 years of office experience preferably in the Financial Services industry
  • Post-secondary education in a business discipline and completion or enrollment in industry-recognized courses (e.g. IFIC, CFP) would be an asset
  • Proven strengths in the areas of:
    • Communication – Proficient in verbal and written communication
    • Leadership – Efficient use of resources, recognition of contributions, fostering development of team
    • Accountability – Ownership and responsibility of individual and team actions to achieve results
    • Teamwork – Fosters an environment of cooperation and collaboration to achieve common goals
    • Strong business/technical, interpersonal, time management, organizational, and relationship management skills
    • Ability to work independently in a multitask environment with a diverse group of individuals
    • Proficiency in PC capabilities including Microsoft Office Suite

KEY RESPONSIBILITIES:

  • Develop and implement effective office operations strategies to ensure efficient and effective delivery of services
  • Build and maintain strong relationships with consultants, clients, and internal stakeholders
  • Provide guidance and support to consultants and clients on business processes and procedures
  • Ensure compliance with regulatory requirements and industry standards

WHAT WE OFFER:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive compensation and benefits package


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