Regional Operations Manager

2 weeks ago

Vancouver, British Columbia, Canada Lordco Auto Parts Full time
Regional Manager Role

Lordco Auto Parts is seeking a highly skilled Regional Manager to lead our team of store managers and drive business growth. As a key member of our management team, you will be responsible for upholding company operational practices and customer service standards across your region. Your primary focus will be on building and guiding a motivated team to achieve high levels of customer service and business results.

Key Responsibilities:
  • Develop and implement strategies to drive business growth and improve customer satisfaction
  • Collaborate with store managers to create and implement development plans for their growth and career advancement
  • Address customer concerns promptly and professionally
  • Uphold merchandising and operational standards across the region
  • Regularly visit and oversee the operations of multiple store branches
  • Identify growth opportunities within store operations to help achieve targets
  • Ensure clear communication and implementation of company operational procedures in all stores
  • Engage with staff at all levels, maintaining an approachable demeanor and serving as a mentor and coach
  • Ensure that all branches follow safety, health, and business laws and regulations
  • Uphold the company's standards of excellence and service, ensuring consistent high-quality performance
  • Adhere to company operational practices and customer service standards across your region
  • Build, grow, and maintain strong customer relations within the region
  • Identify and promote high-performing team members and communicate career advancement opportunities
  • Maintain appropriate staffing levels to support store operations
  • Support store culture and morale
  • Ensure effective implementation of company initiatives, including Elite Extra, cycle counting, health and safety, TDG, phone scripts, and customer service standards and communication
  • Maximize company profits across supervised branches, including store productivity and efficiencies
  • Participate in regular meetings and provide updates on store initiatives

Requirements:
  • 5+ years of experience in the auto parts retail business
  • 5+ years of leadership and people management experience
  • Ability to produce results while maintaining a positive team environment
  • Excellent verbal and written communication skills
  • Excellent organizational skills and the ability to meet deadlines
  • Detail-oriented and able to manage multiple priorities at once
  • Ability to motivate others on a team and help them succeed
  • Have a class 5 license and the ability to drive from store to store
  • Strong knowledge of company policy, goals, and standards
  • Organizational skills to manage large amounts of information
  • Troubleshooting and problem-solving abilities
  • Ability to generate a variety of reports and presentations displaying regional performance
  • The ability to lift up to 50lbs
  • Strong customer service skills in the areas of handling disputes and treating customers with care
  • Open to relocation if necessary and willing to travel to stores within the region

At Lordco Auto Parts:
We are committed to fostering a culture that celebrates diversity, promotes equity, and prioritizes inclusion in every aspect of our organization. We recognize that embracing diversity enriches our workplace, enhances our perspectives, and fuels innovation.

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