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Customer Service Manager

2 months ago

Edmonton, Alberta, Canada Alberta Granite & Quartz Ltd Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Supervisor to join our team at Alberta Granite & Quartz Ltd. As a key member of our operations team, you will play a vital role in ensuring the smooth delivery of our services to our customers.

Key Responsibilities
  • Leadership and Supervision
    • Supervise a team of customer service representatives to ensure excellent service delivery and high productivity levels.
    • Provide guidance, coaching, and feedback to team members to help them improve their performance and achieve their goals.
  • Customer Service
    • Respond to customer inquiries and resolve issues in a timely and professional manner.
    • Provide excellent customer service and ensure that customer needs are met and exceeded.
  • Operations Management
    • Coordinate and manage the day-to-day operations of the customer service team.
    • Ensure that all team members are aware of their responsibilities and deadlines.
  • Reporting and Analysis
    • Prepare and submit regular reports on team performance and customer feedback.
    • Analyze data and trends to identify areas for improvement and develop strategies to address them.
Requirements
  • Education
    • Secondary (high) school graduation certificate.
  • Experience
    • 1 year to less than 2 years of experience in a customer service or operations role.
  • Skills
    • Excellent communication and interpersonal skills.
    • Ability to work in a fast-paced environment and prioritize tasks effectively.
    • Strong problem-solving and analytical skills.
    • Ability to lead and motivate a team.
What We Offer
  • Competitive Salary
    • A competitive salary and benefits package.
  • Opportunities for Growth
    • Opportunities for professional growth and development.
  • Collaborative Work Environment
    • A collaborative and supportive work environment.